Control Manager - Consumer & Community Banking - Senior Associate

JPMorganChase • Plano, TX

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About The Position

As a Senior Associate Control Manager within JPMorganChase’s Consumer and Community Banking organization, you will identify and mitigate compliance and operational risks. You will work with business executives and stakeholders to develop and implement effective control strategies that help keep operations secure and efficient. The role contributes to business success and supports the firm’s reputation for excellence.

You will analyze risks and controls, identify gaps and root causes, and advise on solutions. You will design, establish, and monitor controls using automation, AI, and data analytics; review program metrics and reporting; and lead Risk & Control Self-Assessment walkthroughs and mapping exercises. You will also lead or support control-program projects, address regulatory requirements and key risks, and drive improvements using technology and modern ways of working.

Requirements

• At least 5 years of experience working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Ability to independently apply risk-management practices in routine situations, raise concerns, follow escalation procedures, and assist others with standard risk matters.
• Ability to use change-management resources and standard approaches to minimize disruption, support stakeholders through moderate change, and escalate complex matters.
• Ability to influence using facts and data, facilitate mutually acceptable solutions, engage productively across the business, and escalate complex matters.
• Ability to build productive internal stakeholder relationships, communicate proactively, adapt to stakeholder needs, and support stakeholder engagement.
• Ability to create and deliver effective presentations, write clear executive summaries and key messages, and listen and summarize discussions to drive alignment.
• Ability to take responsibility for individual and team outcomes, collaborate across functions, promote inclusion, and work productively with peers and stakeholders.
• Ability to document project insights, participate in knowledge sharing, apply lessons learned, and assist others with documentation.
• Ability to analyze routine and moderately complex data, evaluate information and alternatives, identify issues and patterns, engage stakeholders, and make timely, fact-based decisions.

Nice To Haves

• Knowledge of policies and regulatory requirements, including independently applying standards to protect client, firm, and employee obligations and understanding the connection between regulations and controls.
• Data literacy in routine contexts with appropriate controls; ability to identify and evaluate automation or machine-learning opportunities based on complexity and impact, communicate insights and benefits, and assist others with data tasks and automation assessments.

Responsibilities

• Partner with and advise stakeholders to analyze business risks and controls, proactively identify gaps or emerging risks, determine root causes, and recommend solutions.
• Design, establish, and monitor controls using automation, AI, and data analytics to support a proactive risk culture.
• Review program data, including key risk and performance indicators, use analytics and visualization tools, and prepare reports to inform business decisions.
• Take ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams.
• Lead or support control-program projects, ensuring regulatory compliance and addressing key risks.
• Identify and drive improvements through new technology, digital risk management, agile ways of working, and automation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed