Control Manager - Consumer & Community Banking - Senior Associate

JPMorgan Chase & Co. • Plano, TX

2h

About The Position

As a Senior Associate Control Manager in JPMorganChase’s Consumer and Community Banking organization, you will identify and mitigate compliance and operational risks. You will work with business executives and stakeholders to develop and implement control strategies that support secure, efficient operations and contribute to the firm’s success.

The Control Management team maintains a consistent control environment through a joint accountability model that aligns managers with functions and regions to mitigate operational risk. Its work covers control design and expertise, risk and control identification and assessment, issues and control deficiencies, and control governance and reporting.

Requirements

• At least 5 years of experience working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Ability to independently apply risk management practices in routine situations, raise concerns, follow escalation procedures, and assist others with standard risk matters.
• Ability to use standard change-management approaches to minimize disruption, support stakeholders through moderate change, and escalate complex matters.
• Ability to influence others with facts and data, facilitate mutually acceptable solutions, engage across the business, and escalate complex matters when necessary.
• Ability to establish productive relationships with internal stakeholders, communicate proactively, adapt to stakeholder needs, and assist with stakeholder engagement.
• Ability to create and deliver effective presentations, write clear executive summaries and key messages, and listen actively and summarize discussions to drive alignment.
• Ability to take responsibility for individual and team outcomes, collaborate across functions, promote an inclusive environment, and work productively with peers and stakeholders.
• Ability to capture and document project insights, participate in knowledge sharing, apply lessons learned, and assist others with documentation.
• Ability to analyze routine and moderately complex data, evaluate information and alternatives, identify key issues and patterns, engage stakeholders, and make timely, fact-based decisions.

Nice To Haves

• Knowledge of policies, procedures, and regulatory requirements, including the ability to apply standards that protect client, firm, and employee obligations and assist others with interpretation.
• Data literacy and automation proficiency, including the ability to identify and evaluate automation or machine-learning opportunities, communicate insights and benefits, and assist with data tasks and automation assessments.

Responsibilities

• Partner with and advise stakeholders to analyze business risks and controls, identify gaps and emerging risks, determine root causes, and recommend solutions.
• Design, establish, and monitor controls using automation, AI, and data analytics.
• Review and provide program data, including KRI/KPI, use analytics and visualization tools, and create reports to support business decisions.
• Lead Risk & Control Self-Assessment activities, including process walkthroughs and mapping exercises with different teams.
• Lead or support control program projects to ensure regulatory compliance and address key risks.
• Identify and drive improvements through new technology, digital risk management, agile ways of working, and automation.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed