Control Manager Auto - Consumer & Community Banking - Senior Associate

JPMorgan Chase & Co. • Tempe, AZ

10d

About The Position

As a Senior Associate Control Manager within JPMorganChase's Consumer and Community Banking organization, you will identify and mitigate compliance and operational risks and collaborate with business executives to design and implement effective control strategies. The role supports secure, efficient operations and contributes to the firm's success and reputation.

You will advise stakeholders on business risks and controls, identify gaps and root causes, and help develop solutions. You will design and monitor controls using automation, AI, and data analytics; review program data such as KRIs and KPIs; and develop reports and insights to support business decisions. You will also lead Risk & Control Self-Assessment walkthroughs and mapping exercises, contribute to control-program projects, support regulatory compliance, and drive improvements through technology and agile working methods.

Control Management maintains a consistent control environment through a joint accountability model that aligns managers with functions and regions to mitigate operational risk. Its focus areas include Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies, and Control Governance & Reporting.

Requirements

• At least 5 years of experience working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Ability to independently apply risk-management practices in routine situations, raise concerns, follow escalation procedures, and assist others with standard risk matters.
• Ability to apply standard change-management approaches, minimize disruption, support stakeholders through moderate change, and escalate complex matters.
• Ability to influence others using facts and data, facilitate mutually acceptable solutions, collaborate across the business, and escalate complex matters.
• Ability to establish productive internal stakeholder relationships, communicate proactively, adapt to stakeholder needs, and assist with stakeholder engagement.
• Effective communication and presentation skills, including creating and delivering presentations, writing clear executive summaries and key messages, and listening and summarizing discussions to support alignment.
• Ability to take responsibility for individual and team outcomes, collaborate across functions, promote an inclusive environment, and work productively with peers and stakeholders.
• Ability to capture and document project insights, participate in knowledge sharing, apply lessons learned, and assist others with documentation.
• Ability to analyze routine and moderately complex data, evaluate information and alternatives, identify issues and patterns, engage stakeholders, and make timely, fact-based decisions.

Nice To Haves

• Knowledge of policies and regulatory requirements, including the ability to apply standards to protect client, firm, and employee obligations, understand the connection between regulations and controls, and assist others with interpretation.
• Data literacy and automation proficiency, including identifying and evaluating automation or machine-learning opportunities, communicating insights and benefits, and assisting others with data tasks and automation assessments.

Responsibilities

• Partner with and advise stakeholders to analyze business risks and controls, proactively identify gaps or new risks, determine root causes, and recommend solutions.
• Design, establish, and monitor controls using automation, AI, and data analytics.
• Review and provide program data, such as KRI/KPI information; use analytics and visualization tools; and create reports to support business decisions.
• Lead process walkthroughs and mapping exercises with different teams as part of Risk & Control Self-Assessments.
• Lead or support control-program projects, ensure regulatory compliance, address key risks, and drive improvements through new technology.
• Apply digital risk management, agile ways of working, and automation to support organizational progress.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed