Consumer & Community Banking - Marketing Process Transformation - Associate

JPMorgan Chase & Co. • Columbus, OH

13d

About The Position

As an Associate on the Process Transformation team supporting CSP21 Workflow Orchestration, you will help design and implement processes and workflows that enable a more integrated and efficient marketing experience. You will work with Transformation, Product, Design, Technology, Data, and business stakeholders to understand current-state processes, identify opportunities for simplification and automation, and translate business needs into actionable requirements and workflow designs.

This hands-on role combines process analysis and execution. You will support discovery sessions, develop process maps and requirements, document decisions and dependencies, contribute to product refinement and testing, and help prepare new capabilities for adoption. The role calls for strong organization and analytical skills, curiosity, and comfort working across teams in a complex environment.

Requirements

• At least 3 years of experience in business analysis, process transformation, operations, product management, project delivery, or a related discipline.
• Experience documenting and analyzing business processes, workflows, requirements, and user journeys.
• Ability to translate complex business problems into structured requirements and actionable deliverables.
• Strong analytical and problem-solving skills, attention to detail, and ability to identify process gaps and dependencies.
• Experience supporting cross-functional initiatives involving business, Product, Design, Technology, and/or Data teams.
• Strong written and verbal communication skills, including the ability to develop clear process documentation, meeting readouts, and stakeholder materials.
• Ability to manage multiple deliverables, track actions and dependencies, and work effectively in a fast-paced, matrixed organization.
• Familiarity with Agile delivery practices, including backlog refinement, user stories, acceptance criteria, testing, and release readiness.

Nice To Haves

• Working knowledge of process-mapping methodologies and tools; familiarity with BPMN is a plus.
• Familiarity with workflow management, marketing technology, automation, or AI-enabled solutions.
• Experience with enterprise marketing platforms such as Adobe products or Salesforce Marketing Cloud is a plus.
• Understanding of marketing campaign management, content, workflow, or orchestration processes.

Responsibilities

• Support discovery sessions with business and cross-functional stakeholders to understand current workflows, pain points, personas, systems, handoffs, and data needs.
• Develop and maintain current- and future-state process maps, workflow diagrams, business requirements, and supporting documentation.
• Translate business process needs into requirements, user stories, acceptance criteria, and workflow scenarios with Product and Technology partners.
• Support the design and documentation of standardized cross-line-of-business workflows, identifying opportunities to simplify, automate, or eliminate manual activities.
• Partner with Product, Design, Technology, Data, and other teams to refine workflow capabilities and sequence requirements.
• Prepare materials and artifacts for discovery sessions, design reviews, refinement discussions, stakeholder readouts, and working sessions.
• Track requirements, decisions, dependencies, risks, open questions, and action items, ensuring clear ownership and follow-through.
• Support user acceptance testing and implementation readiness, including test scenarios, issue tracking, feedback synthesis, and coordination with business users.
• Analyze user and stakeholder feedback and help translate findings into process improvements or product requirements.
• Support documentation of business outcomes and success measures, such as reduced cycle time, fewer manual handoffs, improved throughput, and increased workflow adoption.
• Maintain traceability from business problem through process requirement and product or workflow capability to business outcome.
• Help develop communications, training and readiness materials, and stakeholder updates to support adoption of new workflows.
• Provide status reporting on deliverables, risks, dependencies, decisions, and next steps for Workflow Orchestration leadership.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed