Control Manager - Vice President

JPMorganChase • Newark, NJ

9d

About The Position

As a Vice President Control Manager in JPMorganChase’s Asset & Wealth Management organization, you will serve as a first line of defense strategic partner, helping the business proactively manage operational risk through process understanding, effective control design, and innovation. You will partner with WM Investment Product Operations to strengthen the approach to operational risk by conducting risk analysis, designing sustainable controls, identifying and escalating issues, and developing creative solutions. The role offers opportunities for continued growth in a dynamic organization.

You will lead and support a team while fostering innovation and operational excellence. The posting also identifies anti-fraud and cybersecurity initiatives as a possible business-specific focus area, intended as an example.

Requirements

• At least 7 years of experience in controls, audit, quality assurance, or operational risk management.
• Bachelor’s degree or equivalent experience.
• Design and implement change management strategies for complex initiatives, drive adoption while minimizing disruption, and train others on best practices.
• Build trusted partnerships across business, operations, technology, audit, and compliance through shared accountability.
• Align competing priorities by managing conflict constructively and influencing or negotiating scope, timelines, and risk decisions.
• Communicate clearly and concisely to different audiences, distill complex topics, and address challenges confidently with facts.
• Bring structure to ambiguous and complex problems, synthesize data to identify root causes and risks, evaluate options and trade-offs, and challenge assumptions.
• Lead cross-functional teams in complex initiatives, integrate diverse perspectives, foster inclusive collaboration across Legal, Compliance, Audit, and Risk, and advise others on team dynamics.

Nice To Haves

• Understand and apply current industry and market practices and regulations relevant to the business.
• Understand the business model, products, services, client journey, operating model, relevant regulations, and where value and risk arise across end-to-end processes.
• Challenge legacy approaches and propose practical workflow improvements that reduce manual touchpoints, errors, and control gaps.
• Use emerging technology and AI tools to analyze risk, support control objectives, and propose solutions with appropriate controls; stay current on evolving technology risks and partner effectively with AI and technology teams.

Responsibilities

• Proactively engage stakeholders to identify and assess risks.
• Identify control gaps and drive actions to remediate them.
• Design sustainable controls to mitigate operational risks.
• Develop data-driven governance and monitoring strategies.
• Use analytics and AI/LLM capabilities to anticipate trends and develop solutions that strengthen the risk and control environment.
• Lead and support a dynamic team, cultivating a culture of innovation and operational excellence.
• Potentially lead anti-fraud and cybersecurity initiatives to help protect operations against emerging threats.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior