Control Manager - Vice President

JPMorgan Chase & Co. • Plano, TX

3d

About The Position

As a Control Manager – Vice President within the Chief Administrative Office (CAO), you will drive delivery, ongoing management, and continuous enhancement of the CAO program portfolio, ensuring alignment with firmwide program standards and requirements. The role is responsible for the CAO Legal & Regulatory Change Management (LRCM) and CAO Third-Party Risk Advisory programs, including creating and executing their governance framework in partnership with program partners, stakeholders and the Program Lead.

The position requires navigating ambiguity and change, aligning program initiatives with firmwide standards and business objectives, and building productive stakeholder relationships to influence decisions and deliver program enhancements. The role also represents the CAO in firmwide program forums and supports coordinated change management, risk mitigation, compliance, and audit readiness.

JPMorganChase describes Control Management as maintaining a strong and consistent control environment through joint accountability between managers and functions or regions to mitigate operational risk. Its focus areas include Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies, and Control Governance & Reporting.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 5 years of experience in project or program management, governance, process improvement, and/or technology delivery within an operations or regulated environment.
• Proficiency with PowerPoint (Pitch Pro+), Tableau, Excel/Teams, and creation and maintenance of SharePoint and Confluence sites; HTML/CSS/JavaScript.
• Ability to create program frameworks, establish governance, and deliver outcomes across multiple initiatives.
• Strong background identifying, assessing, and mitigating risks and control gaps.
• Initiative, execution, high-quality delivery, and strong attention to detail.
• Ability to translate broad strategy into actionable plans and measurable outcomes.
• Sound judgment and structured decision-making.
• Strong verbal communication and executive-level presentation and messaging skills.
• Ability to simplify complex concepts into clear visuals and presentation materials.
• Influence, negotiation, consensus-building, and stakeholder-management skills in a matrixed environment.
• Financial services legal/regulatory experience.

Nice To Haves

• Financial services legal/regulatory experience.

Responsibilities

• Manage and drive development and enhancement of the CAO LRCM and CAO Risk Advisory programs.
• Define program vision, objectives, scope, success metrics, and roadmap to align programs with firmwide standards and business priorities.
• Identify and partner with stakeholders; set expectations, manage communications, and drive decisions across leaders, partners, and delivery teams.
• Represent the CAO on firmwide program calls and act as the main point of contact between the CAO and firmwide programs.
• Manage key risk and control operating processes, including issue tracking, escalation, resolution, trend monitoring, and mitigation plans through closure.
• Maintain and enhance governance frameworks, documentation, and reporting processes to support compliance, risk mitigation, and audit readiness.
• Partner with CAO sub-functions and other stakeholders to coordinate program change management.
• Escalate change-management issues, risks, and challenges to appropriate stakeholders and ensure prompt resolution and transparency.
• Foster an inclusive and collaborative team environment that supports trust, development, and engagement.
• Engage with firmwide communities to share best practices, generate synergy, and represent the CAO’s interests.
• Facilitate cross-functional problem solving and decision support by defining needs, aligning solutions, and communicating requirements, options, impacts, and recommendations.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Additional benefits and programs based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior