Control Manager - Vice President

JPMorgan Chase & Co.•Jacksonville, FL

About The Position

As a Vice President, Control Manager in the Home Lending organization within Consumer and Community Banking, you will lead the design and evolution of an enhanced control framework that supports continuous, integrated risk assessment. You will drive top-down risk analysis, real-time issue detection and escalation, root cause analysis, and sustainable remediation. You will partner closely with key stakeholders to identify control gaps, strengthen processes, and improve transparency into control health. You will also use data, automation, and technology to advance an effective and scalable control environment.

Requirements

7 years of experience in financial services with background in controls, audit, compliance, and/or operational risk management and/or Home Lending
Strong knowledge of mortgage servicing and/or originations processes and related regulatory requirements
Demonstrated ability to make independent, risk-based decisions and apply sound judgment in complex situations
Experience designing, improving, and operating control frameworks and escalation procedures
Experience with control execution, control evaluations, risk assessments, process mapping, and control testing
Proven ability to lead issue identification, escalation, root cause analysis, and remediation planning/execution
Strong stakeholder management skills, including partnering across Compliance, Legal, Operational Risk, Audit, and Technology
Strong communication and presentation skills, including executive-ready written and verbal updates
Strong analytical skills, including the ability to interpret data, challenge assumptions, evaluate trade-offs, and drive decisions
Deep understanding of mortgage regulatory requirements, including TRID, RESPA, TILA, HMDA, ECOA, fair lending, UDAAP, and related consumer protection requirements

Nice To Haves

Experience strengthening policies and procedures by interpreting regulatory requirements in ambiguous scenarios
Experience building data-driven business cases to prioritize control enhancements and remediation
Demonstrated ability to identify and implement automation opportunities to improve control performance and monitoring
Experience developing key risk and control indicators and using them to drive proactive risk management
Prior experience supporting significant regulatory examinations and complex audit engagements
Experience leading teams through change management for complex operational and control initiatives
Experience establishing knowledge-sharing routines, repositories, and lessons-learned practices to prevent recurrence

Responsibilities

Lead the design, execution, and ongoing enhancement of controls across the mortgage lifecycle, including originations, fulfillment, closing, servicing, and default operations
Evaluate regulatory and operational risks within mortgage lending and develop strategies to strengthen the control environment
Provide oversight and effective challenge for risk assessments, control evaluations, issue management, and remediation to meet internal standards and regulatory expectations
Partner with business, Compliance, Legal, Operational Risk, Audit, and Technology stakeholders to identify control gaps and implement sustainable solutions
Support regulatory examinations, internal audits, and control testing by providing subject matter expertise and ensuring remediation is completed effectively
Monitor key risk and control indicators, industry trends, and regulatory developments to proactively identify risks and drive continuous improvement
Lead root cause analysis for control failures, regulatory issues, customer impacts, and process breakdowns, and oversee corrective action implementation
Drive governance routines, executive reporting, and senior leadership risk discussions to provide transparency into the control environment
Leverage data analytics, automation, and technology to anticipate trends, translate business needs into solutions, and improve control effectiveness
Strengthen operational resilience by partnering on anti-fraud and cybersecurity control priorities relevant to Home Lending processes
Lead, coach, and develop a diverse team while fostering a culture of operational excellence, innovation, and accountability