Control Manager - Vice President

JPMorganChase • Plano, TX

2d

About The Position

As a Control Manager – Vice President within the Chief Administrative Office (CAO), you will drive delivery, ongoing management, and continuous enhancement of the CAO Program portfolio in alignment with firmwide program standards and requirements. You will be responsible for the CAO Legal & Regulatory Change Management (LRCM) and CAO Third-Party Risk Advisory programs, including creating and executing their governance framework in collaboration with program partners, subject-matter experts, stakeholders, and the Program Lead. The role calls for strong analytical reasoning, adaptability, communication, and stakeholder-management skills to navigate ambiguity and change, align program initiatives with firmwide standards and business objectives, and influence decisions that lead to results and program enhancements.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 5 years of experience in project/program management, governance, process improvement, and/or technology delivery within an operations or regulated environment.
• Proficiency with PowerPoint (Pitch Pro+), Tableau, Excel/Teams, and creating and maintaining SharePoint and Confluence sites.
• Knowledge of HTML, CSS, and JavaScript.
• Ability to create program frameworks, establish governance, and deliver outcomes across multiple initiatives.
• Strong background identifying, assessing, and mitigating risks and control gaps.
• Initiative, execution, and attention to detail, with the ability to drive processes forward and deliver high-quality results.
• Ability to translate broad strategy into actionable plans and measurable outcomes.
• Sound judgment and structured decision-making when evaluating options.
• Strong verbal communication and executive-level presentation and messaging skills.
• Ability to simplify complex concepts into clear visuals and presentation materials.
• Influence, negotiation, consensus-building, and stakeholder-management skills in a matrixed environment.
• Financial services legal/regulatory experience.

Nice To Haves

• Financial services legal/regulatory experience.

Responsibilities

• Manage and drive the development and enhancement of the CAO LRCM and CAO Risk Advisory programs.
• Define the program vision, objectives, scope, success metrics, and roadmap to align programs with firmwide standards and business priorities.
• Identify and partner with stakeholders, set expectations, manage communications, and drive decisions across leaders, partners, and delivery teams.
• Represent the CAO on firmwide program calls and serve as the main point of contact between the CAO and firmwide programs.
• Manage risk and control operating processes, including issue tracking, escalation, resolution, trend monitoring, and mitigation plans through closure.
• Maintain and enhance governance frameworks, documentation, and reporting processes to support compliance, risk mitigation, and audit readiness.
• Partner with CAO sub-functions and other stakeholders on a coordinated approach to program change management.
• Escalate change-management issues, risks, and challenges to appropriate stakeholders to support prompt resolution and transparency.
• Foster an inclusive and collaborative team environment that supports trust, development, and engagement.
• Engage with firmwide communities to share best practices, generate synergy, and represent the CAO’s interests.
• Facilitate cross-functional problem-solving and decision support by defining needs, aligning solutions, and communicating requirements, options, impacts, and recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive