Contract Resolution Specialist "$2000 Sign-on Bonus"

Marriott Vacations Worldwide • Lakeland, FL

2d

About The Position

The NOA Contract Resolution Specialist executes daily contract follow-up activities to ensure sales contract files are complete, accurate, and ready for timely recording. The role manages an assigned work queue, follows up on missing or incorrect documentation, supports routine contract corrections, and assists with payment documentation validation. Working in an SLA-driven environment, the Specialist uses established checklists and procedures and escalates complex or aged issues to the Supervisor to protect owner experience, revenue integrity, and compliance outcomes.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and ability to follow detailed procedures, checklists, and controls.
• Experience working in a high-volume, SLA-driven queue with competing deadlines.
• Proficiency with Microsoft 365 and ability to learn contract and document management systems.
• Clear written and verbal communication skills and comfort working with multiple stakeholders.
• Ability to handle sensitive owner and financial information with discretion.

Nice To Haves

• Timeshare, real estate, or hospitality experience.

Responsibilities

• Execute assigned contract follow-up activities using prioritized aging reports to meet established SLAs.
• Request, validate, and index required documentation, including disclosures, signatures, identification, and payment support.
• Perform contract completeness and quality checks using standard checklists; route files for correction when requirements are not met.
• Coordinate routine contract corrections and administrative changes per SOP; escalate exceptions or policy questions to the Supervisor.
• Maintain accurate notes, trackers, and case documentation that reflect current status and next steps.
• Communicate with site NOA teams, Sales, Audit/QA, Finance/AR, and Title partners regarding missing items and required actions.
• Identify and escalate aged, time-sensitive, or compliance-related risks with clear documentation of actions taken.
• Support audit requests and exception remediation by retrieving file evidence and updating status trackers.
• Follow privacy, data protection, and records retention requirements when handling owner and financial information.

Benefits

• $2,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED