Contract Processor "$2000 Sign-on Bonus"

Marriott Vacations Worldwide•Hilton Head Island, SC

About The Position

The Contract Processor accurately processes ownership contracts by entering information into appropriate systems and ensuring returned signed paperwork is complete and properly documented. The role identifies inventory matching prospective owners’ preferences, advises the Sales team on contract matters such as titles and financing, and responds to requests for contract-status updates. It also enters, retrieves, reconciles, and verifies sales-process information and prepares sales-related documents. The position performs general office duties and uses multiple computer systems and standard office equipment to manage legal documents and correspondence. It handles customer and property communications in a timely, professional manner; protects confidential and personal information; and supports customers and coworkers with tact and respect. The Contract Processor follows company safety, security, and other policies, maintains office equipment and work areas, and contributes to teamwork and organizational efficiency. The role may perform other reasonable duties as requested.

Requirements

High school diploma or G.E.D. equivalent (preferred qualification listed in the posting).
Six months of related work experience (preferred qualification listed in the posting).
Ability to use multiple computer systems and software packages to manage documents and correspondence.
Ability to communicate clearly and professionally in spoken and written English.
Ability to proofread and review documents for accuracy and completeness.
Ability to maintain confidentiality and protect customer and coworker information.
Ability to work collaboratively and handle sensitive issues with tact, respect, diplomacy, and confidentiality.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
No supervisory experience is required.

Nice To Haves

Notary Public certification.
Six months of related work experience.
High school diploma or G.E.D. equivalent.

Responsibilities

Process contracts accurately in the appropriate system and ensure returned signed paperwork is complete and contains all required information and documentation.
Perform Know Your Customer procedures and follow up with the law department as needed to ensure compliance with company policy.
Access customer credit files to validate the availability of financing programs.
Process customer down payments through the CyberSource system and properly secure customer personally identifiable information.
Complete and send DocuSign envelopes in the prescribed order.
Identify available inventory based on prospective owners’ needs and preferences using appropriate software.
Advise the Sales team on ownership contract issues, including titles, financing, and pre-approval.
Respond to Sales team requests regarding contract status, missing information, follow-up, and tracking.
Enter information in spreadsheets to track performance against company service-level agreements.
Enter, retrieve, reconcile, and verify sales-process information, including commissions, leads, and third parties.
Prepare sales-related documents such as proposals, contracts, and banquet event orders.
Transmit information and documents using mail, scanners, fax machines, DocuSign, and email.
Operate and maintain standard office equipment; contact service representatives and follow up on equipment problems.
Maintain office areas and request housekeeping or maintenance assistance when needed.
Use multiple computer systems and software packages to input, access, modify, store, and output legal documents and correspondence.
Monitor and respond promptly to inbound customer, client, and property communications, including email and voicemail.
Prepare, review, proofread, and edit written documents to ensure accuracy and completeness.
Communicate professionally and exchange information effectively with customers, coworkers, and management.
Support coworkers with dignity and respect, handle sensitive matters with tact and confidentiality, and promote teamwork.
Follow company safety, security, and other policies; report accidents, injuries, and unsafe work conditions.
Maintain confidentiality of proprietary information and protect customer and coworker privacy and security.
Enter and locate work-related information using computers and visually verify information in varied formats.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested.