Field Contract Process "Sign on $2000 Bonus"

Marriott Vacations Worldwide•Riviera Beach, FL

About The Position

The Field Contract Processor accurately processes ownership contracts by entering information into the appropriate systems and ensuring returned paperwork is complete and accurate. The role identifies available inventory based on prospective owners’ preferences, advises the Sales team on contract-related issues, responds to contract-status requests, tracks information against company service-level agreements, and prepares sales-related documents. It also performs general office and communication duties, maintains office equipment and areas, and handles customer and employee information professionally and confidentially. The position requires following company safety, security, privacy, and quality policies; supporting coworkers; and contributing to effective teamwork and organizational efficiency. The job description lists a $2,000 sign-on bonus.

Requirements

High school diploma or GED equivalent is listed as a preferred qualification.
Six months of related work experience is listed as a preferred qualification.
No supervisory experience is required.
Computer skills and the ability to use multiple computer systems and software packages.
Accuracy, attention to detail, organization, multitasking, and time management.
Arithmetic computation, applied reading, listening, writing, and English language proficiency.
Clear, appropriate, and professional communication with customers and coworkers.
Teamwork, interpersonal skills, and ability to handle sensitive issues with tact, respect, diplomacy, and confidentiality.
Integrity, dependability, stress tolerance, and adaptability or flexibility.
Ability to read and visually verify information, including small print.
Ability to move and handle objects weighing up to 10 pounds without assistance.

Nice To Haves

Notary Public certification.
High school diploma or GED equivalent.
Six months of related work experience.

Responsibilities

Process contracts accurately in the appropriate systems and ensure signed paperwork contains all required information and documentation.
Perform Know Your Customer procedures and follow up with the law department as needed to ensure compliance with company policy.
Access customer credit files to validate financing-program availability.
Process customer down payments through the Cyber Source system while properly securing and maintaining personally identifiable information.
Prepare and send DocuSign envelopes in the prescribed order.
Identify available inventory according to prospective owners’ needs and preferences, including view, season, and first-year occupancy.
Advise the Sales team on ownership-contract matters, including titles, financing, and pre-approval.
Respond to Sales team requests about contract status, additional information, follow-up, and tracking.
Enter information into spreadsheets to track activity against company service-level agreements.
Transmit documents using mail, scanners, fax, DocuSign, and email; operate and maintain standard office equipment and arrange service when needed.
Maintain office areas and contact housekeeping or maintenance when required.
Use computer systems and software to enter, access, modify, store, and output legal documents and correspondence.
Monitor and respond promptly to customer, client, and property communications through email, voicemail, and other channels.
Prepare, review, proofread, and edit written documents for accuracy and completeness; communicate clearly and professionally with customers and coworkers.
Support coworkers, handle sensitive matters with tact and confidentiality, and promote teamwork toward shared goals.
Follow company safety, security, privacy, quality, and other policies; report accidents, injuries, and unsafe conditions to a manager.
Protect company assets and confidential information, anticipate and address owners’ service needs, and recommend or implement improvements to efficiency, productivity, quality, safety, or cost savings.
Enter and locate work-related information using computers; read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested.