Field Contract Processor "Sign on Bonus $2000"

Marriott Vacations Worldwide•Orlando, FL

About The Position

The Field Contract Processor accurately processes ownership contracts by entering information into the appropriate systems, validating documentation, checking inventory against potential owners’ preferences, and supporting the Sales team with contract-related questions and status updates. The role performs required Know Your Customer procedures, checks customer credit files for financing availability, processes down payments while protecting personally identifiable information, and sends DocuSign envelopes in the prescribed order. It also tracks contract activity against company service-level agreements and enters, retrieves, reconciles, and verifies sales-process information. The position prepares and reviews sales-related documents and communications, monitors inbound customer, client, and property communications, and performs general office duties. It uses multiple computer systems and software packages, operates and maintains standard office equipment, and helps maintain office areas. The role requires professional communication, attention to accuracy and confidentiality, and collaboration with co-workers to support common goals and service needs. The employee must follow company safety, security, and other policies, protect company assets and customer information, and perform other reasonable duties as requested.

Requirements

High school diploma or GED equivalent (listed as a preferred qualification).
Six months of related work experience (listed as a preferred qualification).
Computer skills and ability to use multiple computer systems and software packages.
Ability to maintain accuracy and attention to detail when processing contracts and documents.
Ability to communicate professionally in English, including reading, writing, listening, and speaking.
Ability to handle sensitive information and issues with integrity, confidentiality, tact, and diplomacy.
Ability to work collaboratively and support co-workers.
Ability to enter and locate work-related information using computers and visually verify information in various formats, including small print.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

Notary Public certification.

Responsibilities

Accurately enter contract information into appropriate systems and ensure returned signed paperwork is complete and accurate.
Perform Know Your Customer procedures and follow through with the law department as needed to meet company policy.
Access customer credit files to validate financing program availability.
Process customer down payments through the Cyber Source system while protecting customer personally identifiable information.
Prepare and send DocuSign envelopes in the prescribed order.
Identify available inventory based on potential owners’ needs and preferences, including view, season, and first-year occupancy.
Advise the Sales team on contract issues such as titles, financing, and pre-approval.
Respond to Sales team requests about contract status, missing information, follow-up, and tracking.
Enter data in spreadsheets to track activity against company service-level agreements.
Enter, retrieve, reconcile, and verify sales-process information, including commissions, leads, and third parties.
Prepare and review sales-related documents and written communications, proofreading and editing for accuracy and completeness.
Monitor and respond to inbound customer, client, and property communications in a timely manner.
Transmit documents using mail, email, scanners, fax machines, and DocuSign.
Operate standard office equipment and arrange service or follow-up when equipment needs repair.
Maintain office areas and contact housekeeping or maintenance when needed.
Use multiple computer systems and software packages to input, access, modify, store, and output documents and correspondence.
Communicate clearly and professionally with customers and co-workers, and support teamwork and common goals.
Maintain confidentiality, protect customer and coworker privacy, and follow company, department, safety, and security policies.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested.