Contract Coordinator

Terumo•Franklin Township, NJ

9d•$50,000 - $63,000

About The Position

The Contract Coordinator provides operational and administrative support to the Contracts, Pricing & Analytics team by accurately executing customer account, freight administration, and data management processes. The role coordinates customer account onboarding and maintenance, freight rule administration, customer affiliation research, workflow management, and cross-functional process support. It is data-management and execution-focused and requires attention to detail, process discipline, and collaboration with teams including Global Transportation, Customer Care, Contracts & Pricing, Business Applications (Master Data Governance), and Accounts Receivable. The coordinator creates and maintains freight rules in SAP, validates freight eligibility and exceptions against contractual obligations, monitors accuracy, supports freight-policy changes and system enhancements, and maintains related documentation. The role also coordinates new-account and account-change requests, works with Master Data Governance to complete changes accurately and promptly, and researches customer memberships and Integrated Delivery Network affiliations to ensure accurate SAP mapping.

Requirements

Strong attention to detail and data accuracy.
Familiarity with SAP.
Ability to follow routing guides and SOPs consistently.
Strong organizational and time-management skills.
Knowledge of standard operating procedures, work instructions, and process documentation.
Ability to manage multiple priorities while maintaining accuracy.
Intermediate Microsoft Excel skills, including data validation, sorting, filtering, and reporting.
Proficiency with Microsoft Outlook, Word, PowerPoint, and Teams.
Ability to communicate effectively with internal business partners at all levels.
Ability to gather information, ask clarifying questions, and document findings clearly.
Strong customer service orientation.
Ability to identify data discrepancies and determine appropriate resolution paths.
Ability to evaluate information from multiple sources and reconcile inconsistencies.
Sound judgment in identifying issues requiring escalation.
Minimum of one year of experience in related business operations, or an equivalent combination of education, experience, and training.

Nice To Haves

Bachelor’s degree in Supply Chain, Logistics, Business, or a related field is preferred.
Familiarity with healthcare, medical device, or commercial contracting environments is desired but not required.
Knowledge of Group Purchasing Organization and Integrated Delivery Network structures and affiliations is a plus.

Responsibilities

Create, maintain, and update freight rules in SAP.
Validate freight eligibility requirements and exceptions in accordance with contractual obligations.
Monitor freight rule accuracy and identify discrepancies.
Coordinate freight-related updates with Supply Chain, Logistics, Customer Service, and Contracts teams.
Support implementation of freight policy changes and process enhancements.
Research and resolve freight-related questions and system issues.
Assist in tracking freight program effectiveness and compliance.
Maintain freight documentation and supporting records.
Support testing and validation of freight-related system enhancements.
Establish an audit process to review customer accounts for accurate freight setup.
Participate in customer freight payment analysis and financial reporting activities.
Monitor the contracts mailbox for new-account requests and coordinate account onboarding, validation, and confirmation.
Coordinate with Customer Master Data Governance teams to complete account changes accurately and promptly without disrupting customer pricing.
Research and validate customer membership and affiliation status using rosters and membership tools.
Research IDN affiliations using approved systems and databases to ensure correct affiliation mapping in SAP.