Contract Administrator

Good Shepherd Health Care•Hermiston, OR

19d

About The Position

The Contract Administrator manages the organization’s contract administration program and contract lifecycle management system. Reporting to the Senior Director of Business Services, this position coordinates contract intake, routing, review, approvals, execution, renewals, amendments, termination, and record maintenance. The role works with Quality, Legal Counsel, organizational leaders, Finance, IT, and other stakeholders to ensure contracts are routed, documented, tracked, and maintained through established processes. It facilitates contract workflow but does not provide legal advice, interpret legal terms, or determine the legal acceptability of contract language; questions requiring legal interpretation or risk assessment are referred to Legal Counsel or appropriate subject matter experts. A major responsibility is supporting the development and implementation of a new contract management system. The Contract Administrator will help establish standardized workflows, coordinate implementation and migration of existing contract information, validate records, support testing and user training, and serve as the primary system administrator and subject matter expert after implementation. The role also supports quality and compliance processes, audit readiness, contract reporting, and process improvement. The position requires an associate degree or an equivalent combination of education and relevant experience, plus two years of relevant experience. A bachelor’s degree and several types of healthcare, contract-system, implementation, and compliance experience are preferred.

Requirements

Associate degree in business administration, healthcare administration, legal studies, or a related field; an equivalent combination of education and relevant experience may be considered.
Two years of experience in contract administration, business operations, compliance, quality, healthcare administration, project coordination, or a related field.
Experience working with electronic document management, contract management, or similar business systems.
Strong organizational and project coordination skills, with exceptional attention to detail.
Ability to manage multiple contracts, deadlines, workflows, and priorities simultaneously.
Ability to learn, administer, and support technology-based contract management systems.
Strong analytical and problem-solving skills.
Ability to develop and implement standardized processes and workflows.
Strong written and verbal communication skills and ability to collaborate with leaders and departments across the organization.
Ability to handle confidential and sensitive business information appropriately.
Strong computer skills, including Microsoft Office applications and database or document management systems.
Ability to recognize when contractual questions require escalation to Legal Counsel or another subject matter expert.
Ability to independently manage projects and assignments through completion.
Support the hospital mission, vision, values, policies, and procedures and participate in required education for DNV programs as applicable.

Nice To Haves

Bachelor’s degree in business administration, healthcare administration, legal studies, or a related field.
Experience working in a healthcare environment.
Experience with Workday Contract Management.
Experience with contract lifecycle management systems.
Experience supporting or leading implementation of a new software system or organizational workflow.
Experience with regulatory, accreditation, compliance, or quality-related processes.

Responsibilities

Manage the organization’s contract management system and serve as the primary contact for contract workflow and administrative processes.
Coordinate contracts through intake, review, approval, execution, renewal, amendment, and termination.
Route contracts to appropriate stakeholders, including Quality, Legal Counsel, Finance, leadership, and subject matter experts.
Enter contracts and administrative information into the contract management system and maintain a centralized repository of contracts and related records.
Review submissions for administrative completeness and ensure required documentation and approvals are obtained.
Facilitate contract review without providing legal advice or independently interpreting or approving legal terms.
Escalate questions about contract language, legal obligations, regulatory requirements, or risk to Legal Counsel or the appropriate subject matter expert.
Track expiration dates, renewal deadlines, notice requirements, and other contractual milestones, and communicate upcoming actions to responsible leaders.
Assist departments with contract submission requirements, processes, workflows, and system use.
Maintain documentation and audit trails throughout the contract lifecycle.
Support selection, development, configuration, and implementation of a new contract management system.
Work with stakeholders to identify system and workflow requirements and design standardized contract workflows.
Coordinate migration of existing contracts and data, and validate migrated information for accuracy and completeness.
Develop procedures, workflows, reference materials, and user guidance; coordinate testing and help resolve implementation issues.
Train and support system users and, after implementation, administer users, workflows, templates, notifications, and configurations.
Identify opportunities to improve system functionality and contract administration processes.
Work with Quality to ensure contracts are routed for applicable quality, regulatory, compliance, and accreditation review.
Support consistent contract intake, routing, approval, and documentation standards across the organization.
Assist with contract documentation for audits, surveys, regulatory reviews, and other compliance activities.
Monitor contract records for completeness and identify missing, outdated, or inconsistent information.
Develop and maintain contract administration procedures and standardized workflows.
Improve workflow efficiency, reduce administrative risk, and increase visibility into contract status and obligations.
Generate reports and dashboards on contract status, renewals, expirations, outstanding actions, and other metrics; provide contract-related information to leadership as requested.
Support the hospital mission, vision, values, policies, and procedures; participate in required DNV program education as applicable; and perform other related duties as assigned.