Contact Center Sales Representative

TruGreen • Rochester Hills, MI

9d • Onsite

About The Position

The Contact Center Sales Representative helps customers choose lawn care plans that meet their needs through inbound and outbound calls. The representative builds rapport, identifies customer needs, recommends solutions, and drives sales while creating a positive customer experience. This role is based at 2711 Commerce Drive in Rochester Hills, Michigan, and is part of TruGreen’s Inside Sales team.

TruGreen provides paid training, ongoing coaching and feedback, and development opportunities. Representatives work in a collaborative, results-oriented environment with supportive leaders and teammates, sales contests, incentives, and recognition programs. The role offers opportunities to strengthen sales, communication, problem-solving, and relationship-building skills and to pursue career growth within the company. Candidates must be physically located in the United States while performing the job and be fluent in English.

Requirements

• A sales mindset and motivation to achieve goals while helping customers find solutions.
• Strong communication skills, including the ability to build rapport, ask questions, and guide phone conversations confidently.
• Active listening skills to understand customer needs and recommend suitable solutions.
• Openness to feedback and commitment to learning and improving performance.
• Competitive drive and comfort working toward individual and team goals in a results-oriented environment.
• Self-motivation, dependability, and initiative.
• Ability to contribute positively to a team and collaborate with teammates.
• Computer proficiency and ability to navigate multiple systems while accurately documenting customer interactions.
• Flexible availability for daytime, evening, and weekend schedules.
• Fluency in spoken and written English.
• Must be physically located in the United States while performing the job.

Nice To Haves

• Previous sales experience; candidates with demonstrated sales experience may be considered for compensation within the stated pay range.

Responsibilities

• Handle inbound and outbound customer calls.
• Build rapport with customers and identify their lawn care needs.
• Recommend appropriate lawn care plans and services.
• Drive sales and work toward individual and team goals.
• Accurately document customer interactions while navigating multiple systems.
• Participate in training, coaching, and ongoing development.
• Contribute to a collaborative team environment and share best practices.

Benefits

• Paid weekly
• Paid time off
• Sick time
• Holiday pay
• Employee discounts on TruGreen services
• Paid training and ongoing development
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match, with eligibility beginning at 30 days
• Uncapped commissions
• Career growth opportunities
• Sales contests, incentives, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed