CONTACT CENTER SALES REPRESENTATIVE

TruGreen • Rochester Hills, MI

10d • $17 - $20 • Onsite

About The Position

TruGreen is hiring a Contact Center Sales Representative for its Rochester Hills, Michigan team. The role helps customers select lawn care plans through inbound and outbound phone calls. Representatives build rapport, identify customer needs, recommend appropriate services, and drive sales while creating a positive customer experience. The position offers paid training, ongoing coaching, performance incentives, and opportunities for career growth. Candidates should be motivated by goals, comfortable communicating by phone, and eager to learn in a collaborative, results-oriented environment. Candidates must be physically located in the United States while performing the job and must be able to speak, read, and write fluently in English. TruGreen performs pre-employment testing.

Requirements

• Motivation to meet goals and help customers find solutions.
• Strong communication skills, including the ability to build rapport and guide conversations over the phone.
• Active listening skills to understand customer needs and recommend suitable solutions.
• Openness to feedback and commitment to learning and improving performance.
• Competitive drive and ability to work toward individual and team goals.
• Self-motivation, dependability, initiative, and ownership.
• Teamwork and collaboration skills.
• Computer proficiency, including navigating multiple systems and accurately documenting interactions.
• Ability to speak, read, and write fluently in English.
• Must be physically located in the United States while performing the job.

Nice To Haves

• Previous sales experience or a strong sales mindset.

Responsibilities

• Handle inbound and outbound calls with customers.
• Build rapport and identify customer needs.
• Recommend lawn care plans and services that meet customer needs.
• Drive sales and work toward individual and team goals.
• Accurately document customer interactions while navigating multiple computer systems.
• Participate in training, coaching, and ongoing development.
• Collaborate with teammates and contribute to a positive team culture.

Benefits

• Paid training and ongoing development.
• Paid weekly.
• Uncapped commissions.
• Paid time off, sick time, and holiday pay.
• Employee discounts on TruGreen services.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match; eligibility begins at 30 days.
• Career growth opportunities.
• Sales contests, incentives, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed