Contact Center Sales Representative

TruGreen • Charlotte, NC

9d • Onsite

About The Position

TruGreen is hiring a Contact Center Sales Representative for its Charlotte, North Carolina team. The role supports customers through inbound and outbound calls, helping them select lawn care plans that fit their needs. Representatives build rapport, identify customer needs, recommend services, and drive sales while creating a positive customer experience.

The position includes paid training, ongoing coaching, feedback, and development in a collaborative, team-oriented environment. Employees can participate in sales contests, incentives, and recognition programs, and may have opportunities to develop their skills and advance their careers. The stated starting pay is $16 per hour plus uncapped commissions, paid weekly. Candidates with demonstrated sales experience may be considered within the stated $16–$19 hourly pay range.

The Charlotte branch welcomes applicants from nearby communities. Daytime, evening, and weekend schedules are available. Employees must be physically located in the United States while performing the job and must speak, read, and write English fluently.

Requirements

• A sales mindset and motivation to work toward goals and help customers find solutions.
• Strong communication skills, including the ability to build rapport, ask questions, and guide phone conversations confidently.
• Active listening skills to understand customer needs and recommend appropriate solutions.
• Coachability and willingness to accept feedback, learn, and improve performance.
• Competitive drive and comfort working toward individual and team goals in a results-oriented environment.
• Initiative, dependability, and ownership of work.
• Ability to collaborate and contribute to a positive team culture.
• Computer proficiency and ability to navigate multiple systems while accurately documenting customer interactions.
• Flexible availability for daytime, evening, and weekend schedules.
• Fluency in spoken and written English, including the ability to speak, read, and write fluently.
• Must be physically located in the United States while performing the job.

Nice To Haves

• Previous sales experience or a strong sales mindset; candidates with demonstrated sales experience may be considered for compensation within the stated pay range.

Responsibilities

• Handle inbound and outbound calls with customers.
• Build rapport and identify customer needs.
• Recommend lawn care plans and services that fit customers' needs.
• Drive sales and help create positive customer experiences.
• Accurately document customer interactions while navigating multiple systems.
• Work toward individual and team goals and contribute to a positive team culture.

Benefits

• $16 per hour plus uncapped commissions, paid weekly; candidates with demonstrated sales experience may be considered within the $16–$19 hourly pay range.
• Paid time off, sick time, and holiday pay.
• Employee discounts on TruGreen services.
• Paid training and ongoing development.
• Medical, dental, and vision insurance.
• 401(k) with company match; benefit eligibility begins at 30 days.
• Career growth opportunities.
• Sales contests, incentives, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed