Contact Center Customer Loyalty Representative (Starting at $20 per hour, hybrid/mostly work at home)

We are hiring a Customer Loyalty Representative at SimpliSafe, a high-tech home security company. In this role, you will be responsible for preserving our customers' safety by understanding their home security needs and providing personalized monitoring solutions. You will work with a highly skilled team to exceed individual metrics and ensure customer satisfaction. The ideal candidate should have proven success in sales or customer retention, excellent communication skills, and a positive attitude. Join us in our mission to ensure everyone feels safe in their own home.

• Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls
• Take and apply feedback from coaches and leaders to continuously improve performance
• Communicate with exemplary interpersonal skills in the workplace
• Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
• Empathize with customers to convey our high level of care
• Ability to work well independently and also in a team environment
• Requires the ability to follow direction and expertly address any customer concerns
• Collaborate with team members to help reach high level team goals
• 2+ years of proven success in a sales or customer retention role
• Proven ability to consistently meet and exceed individual metrics
• Comfortability talking about technical and safety issues
• Great problem solving skills - to help our customers understand why SimpliSafe is right for them, you need to have a great understanding of the product
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement

• 2+ years of proven success in a sales or customer retention role
• Proven ability to consistently meet and exceed individual metrics
• Comfortability talking about technical and safety issues
• Great problem-solving skills
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement

• Proven success in a sales or customer retention role
• Ability to consistently meet and exceed individual metrics
• Comfortability talking about technical and safety issues
• Great problem-solving skills
• Outstanding attendance and timeliness in a structured environment
• Strong work ethic and drive to contribute to company goals
• Clear and effective phone communication skills
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction
• Equal opportunity employer
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
• Full support of qualified individuals in hiring and employment
• Reasonable accommodation for individuals with disabilities to perform essential functions of their role, job application or interview process, and to receive other benefits and privileges of employment