Consumer Services Supervisor - Job# 1134
About The Position
The Consumer Services Supervisor position provides information, advocacy, and service arrangement for consumers and families. The role participates in developing program plans for individuals, monitors and evaluates those plans, and revises them as needed. It identifies and coordinates services for individuals and families, completes documentation and reports in accordance with regulations and NLACRC policies, and advocates for individuals served by community agencies. The position schedules and attends interdisciplinary meetings with individuals served, family members, service providers, advocates, and others. The role identifies barriers to service delivery and implements culturally sensitive approaches grounded in empathy, trust, and respect. It requires comfort working in underserved and non-traditional office settings, as well as a high degree of independence in community-based work. Service coordination meetings may take place in individuals’ homes, in the community, or at an office; frequent telephone, virtual, and out-of-office meetings are required. Duties also include rotating officer-of-the-day responsibilities, assisting coworkers with special projects and unique situations, providing case coverage as needed, and providing emergency on-call services when required. The position receives supervision from Consumer Services Supervisors/Managers.
Requirements
- Bachelor’s degree in psychology, social work, sociology, a related human services field, or a related field, and five years of Regional Center experience; or a master’s degree in one of those fields and two years of related professional or leadership experience; or a master’s degree in an unrelated field and three to five years of related professional or leadership experience.
- Three years of professional experience should include service coordination at a Regional Center or related experience.
- Valid California Driver’s License and reliable transportation, or an acceptable substitute.
- Understanding of family systems and appreciation for person-centered planning and thinking.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills and demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence and in community settings, including individuals’ homes, the community, or an office.
- Bilingual Spanish may be required depending on the position.
Nice To Haves
- Previous experience with mental health or dual diagnosis, crisis intervention, and knowledge of forensic or judicial systems, diversion, probation, and related areas is highly preferred.
Responsibilities
- Provide information, advocacy, and service arrangement for consumers and families.
- Participate in the development of program plans for individuals, monitor and evaluate the plans, and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
- Identify barriers to service delivery and implement culturally sensitive strategies based on empathy, trust, and respect.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations.
- Provide case coverage as needed.
- Provide emergency on-call services when required.
Benefits
- Health insurance plans with an employer contribution toward employee-only or employee-and-dependent coverage.
- Dental insurance, including a no-cost DMO plan and a PPO option with a low employee monthly contribution.
- Pre-tax Flexible Spending Accounts for eligible health care and dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined-benefit retirement plan for eligible employees.
- Deferred compensation plans through 457 and 403(b).
- Participation in the Public Service Loan Forgiveness program.
- Accrued vacation, sick time, education, wellness, and sabbatical time.
- 12 paid holidays throughout the year.
- Most positions offer a hybrid-remote option.
- Professional development opportunities and career paths toward entry-level management positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
