Consumer Services Supervisor - Job# 1122

North County Regional • Chatsworth, CA

1d • Hybrid

About The Position

North Los Angeles County Regional Center (NLACRC) is a private nonprofit agency contracted with the State of California Department of Developmental Services to provide services to people with intellectual and developmental disabilities. The Consumer Services Supervisor position provides information, advocacy, and service arrangements for consumers and families. The role participates in developing individual program plans, monitors and evaluates plans, and revises them as needed. It identifies and coordinates services for individuals and families and completes documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.

The position advocates for individuals served by community agencies and schedules and attends interdisciplinary meetings with individuals, family members, service providers, and advocates. It identifies service-delivery barriers and implements culturally sensitive strategies grounded in empathy, trust, and respect. The role requires comfort working in underserved communities and non-traditional office settings. Duties also include rotating officer-of-the-day responsibilities, assisting coworkers with special projects and unique situations, providing case coverage, and providing emergency on-call services when required.

Service coordination is community-based and includes meetings with individuals and families in their homes, in the community, or at an NLACRC office. Frequent telephone, virtual, and out-of-office meetings are required, along with a high degree of independence. Bilingual Spanish may be required depending on the position. The position is non-exempt and offers an annual salary of $87,660.98 to $124,259.46.

Requirements

• Bachelor’s degree in psychology, social work, sociology, a related human services field, or a related field, plus five years of Regional Center experience; or a master’s degree in one of these fields plus two years of related professional or leadership experience; or a master’s degree in an unrelated field plus three to five years of related professional or leadership experience.
• Three years of professional experience should include service coordination at a Regional Center or related experience.
• Valid California driver’s license and reliable transportation, or an acceptable substitute.
• Understanding of family systems and appreciation for person-centered planning and thinking, with an ability to empower individuals to achieve their goals.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.
• Comfort working with a high degree of independence and in community-based settings.

Nice To Haves

• Previous experience with mental health or dual diagnosis, crisis intervention, and knowledge of forensic or judicial systems, diversion, probation, and related areas is highly preferred.
• Bilingual Spanish may be required depending on the position.

Responsibilities

• Provide information, advocacy, and service arrangements for consumers and families.
• Participate in developing program plans for individuals, monitor and evaluate plans, and revise them as necessary.
• Identify and coordinate services for individuals and their families.
• Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
• Identify barriers to service delivery and implement culturally sensitive strategies grounded in empathy, trust, and respect.
• Rotate officer-of-the-day duties with other Service Coordinators.
• Assist coworkers with special projects and unique situations.
• Provide case coverage as needed.
• Provide emergency on-call services when required.
• Meet with individuals served and their families in homes, in the community, or at an office location.

Benefits

• Health insurance plans, with an employer contribution toward employee-only or employee-and-dependent coverage.
• Dental insurance, including a fully employer-paid DMO plan and a PPO plan with a low employee monthly contribution.
• Pre-tax flexible spending account for eligible health care expenses.
• Pre-tax dependent care flexible spending account for eligible dependent care expenses.
• No-cost life, accidental death and disability, and long-term disability insurance for employees.
• No-cost vision plan for employees and eligible dependents.
• CalPERS defined benefit retirement plan for eligible employees.
• Two deferred compensation plans: 457 and 403(b).
• Participation in the Public Service Loan Forgiveness program.
• Accrued vacation, sick time, education time, wellness time, and sabbatical time.
• 12 paid holidays throughout the year.
• Hybrid-remote option for most positions.
• Professional development opportunities and career paths toward entry-level management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior