Consumer Services Supervisor - Job# 1134
About The Position
The Consumer Services Supervisor provides information, advocacy, and service arrangement for consumers and families. The role participates in developing program plans for individuals, monitors and evaluates those plans, and revises them as needed. It identifies and coordinates services, documents work and completes forms and reports in accordance with regulations and NLACRC policies and procedures, and advocates for individuals with community agencies. The position schedules and attends interdisciplinary meetings with individuals served, family members, service providers, and advocates. It identifies barriers to service delivery and implements culturally sensitive approaches grounded in empathy, trust, and respect. The role requires comfort working in underserved and non-traditional office settings to meet community needs. Duties also include rotating officer-of-the-day responsibilities with other Service Coordinators, helping coworkers with special projects and unique situations, providing case coverage as needed, and providing emergency on-call services when required. Service coordination is community-based. Meetings with individuals and families take place in their homes, in the community, or at an NLACRC office. The position involves frequent telephone, virtual, and out-of-office meetings and requires working independently. A valid California driver's license and reliable transportation, or an acceptable substitute, are required. Bilingual Spanish may be required depending on the position.
Requirements
- One of the following education and experience combinations: a bachelor's degree in psychology, social work, sociology, a related human services field, or a related field, plus five years of Regional Center experience; a master's degree in one of those fields plus two years of related professional or leadership experience; or a master's degree in an unrelated field plus three to five years of related professional or leadership experience.
- Three years of professional experience should include service coordination at a Regional Center or related experience.
- Valid California driver's license and reliable transportation, or an acceptable substitute.
- Understanding of family systems and appreciation for person-centered planning and thinking, with an ability to empower individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills and demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working independently in community-based and non-traditional office settings, including frequent telephone, virtual, and out-of-office meetings.
Nice To Haves
- Previous experience with mental health or dual diagnosis, crisis intervention, and knowledge of forensic or judicial systems, diversion, probation, and related areas.
- Bilingual Spanish may be required depending on the position.
Responsibilities
- Provide information, advocacy, and service arrangement for consumers and families.
- Participate in developing program plans for individuals, monitor and evaluate the plans, and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
- Identify barriers to service delivery and implement culturally sensitive strategies based on empathy, trust, and respect.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations.
- Provide case coverage as needed and emergency on-call services when required.
Benefits
- Health insurance plans, with an employer contribution toward plan costs.
- Dental insurance, including an employer-paid DMO plan and a PPO plan with a low employee monthly contribution.
- Pre-tax flexible spending accounts for eligible health care and dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined-benefit retirement plan for eligible employees.
- Deferred compensation plans (457 and 403(b)).
- Participation in the Public Service Loan Forgiveness program.
- Paid time off, including three weeks of accrued vacation in the first year, eight hours of sick time per month, and education, wellness, and sabbatical time.
- Twelve paid holidays per year.
- Most positions offer a hybrid-remote option.
- Professional development opportunities and career paths toward entry-level management positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
