Consumer Services Supervisor - Job# 1122
About The Position
The Consumer Services Supervisor provides information, advocacy, and service arrangement for consumers and families. The role participates in developing individual program plans, monitors and evaluates plans, and revises them as needed. It identifies and coordinates services for individuals and their families, completes documentation and reports in accordance with regulations and NLACRC policies, and advocates for individuals served by community agencies. The position schedules and attends interdisciplinary meetings with individuals, family members, providers, advocates, and others. It identifies service-delivery barriers and implements culturally sensitive strategies grounded in empathy, trust, and respect. The role requires comfort working in underserved and non-traditional office settings. Duties also include rotating officer-of-the-day coverage, assisting coworkers with special projects and unique situations, providing case coverage as needed, and providing emergency on-call services when required. Service coordination is community-based and involves meeting with individuals and families in homes, in the community, or at an office location. Frequent telephone, virtual, and out-of-office meetings are required, as is working with a high degree of independence. A valid California driver's license and reliable transportation, or an acceptable substitute, are required. Bilingual Spanish may be required depending on the position. NLACRC is a private, nonprofit agency contracted with the California Department of Developmental Services. It serves people with intellectual and developmental disabilities across the lifespan in the San Fernando Valley, Santa Clarita Valley, and Antelope Valley.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or a related human services field, plus five years of Regional Center experience; or a master’s degree in one of those or a related field, plus two years of related professional or leadership experience; or a master’s degree in an unrelated field, plus three to five years of related professional or leadership experience.
- Three years of professional experience should include service coordination at a Regional Center or related experience.
- Valid California driver’s license and reliable transportation, or an acceptable substitute.
- Understanding of family systems and appreciation for person-centered planning and thinking, including empowering individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills and demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence and attending frequent telephone, virtual, and out-of-office meetings.
Nice To Haves
- Previous experience with mental health or dual diagnosis, crisis intervention, and knowledge of forensic or judicial systems, diversion, probation, and related areas is highly preferred.
- Bilingual Spanish may be required depending on the position.
Responsibilities
- Provide information, advocacy, and service arrangement for consumers and families.
- Participate in developing program plans for individuals; monitor and evaluate plans and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
- Identify barriers to service delivery and implement culturally sensitive strategies embodying empathy, trust, and respect.
- Work in underserved and non-traditional office settings to meet community needs.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations.
- Provide case coverage as needed.
- Provide emergency on-call services when required.
Benefits
- Health insurance plans, with an employer contribution toward plan costs.
- Dental insurance, including a no-cost DMO plan and a PPO option with a low employee monthly contribution.
- Pre-tax flexible spending accounts for eligible health care and dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined-benefit retirement plan for eligible employees.
- Deferred compensation plans (457 and 403(b)).
- Participation in the Public Service Loan Forgiveness program.
- Paid time off, including three weeks of accrued vacation in the first year, eight hours of sick time per month, and education, wellness, and sabbatical time.
- Twelve paid holidays annually.
- Most positions offer a hybrid-remote option.
- Professional development opportunities and career paths toward entry-level management roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
