Consumer Services Coordinator - Job #663
About The Position
The Consumer Services Coordinator provides information, advocacy, and service arrangement for consumers and families. The role participates in developing individual program plans, monitors and evaluates plans, and revises them as needed. It identifies and coordinates services, completes required documentation and reports in accordance with regulations and NLACRC policies, and advocates for individuals served by community agencies. The coordinator schedules and attends interdisciplinary meetings with individuals, families, service providers, and advocates. The position also identifies service-delivery barriers and implements culturally sensitive strategies grounded in empathy, trust, and respect, including work in underserved and non-traditional office settings. Duties include rotating officer-of-the-day responsibilities, assisting coworkers with special projects and unique situations, providing case coverage, and providing emergency on-call services when required. Service coordination is community-based and involves meeting with individuals and families in their homes, in the community, or at an office. The role requires substantial independence and frequent telephone, virtual, and out-of-office meetings. A valid California driver's license and reliable transportation or an acceptable substitute are required; bilingual Spanish may be required depending on the position. The position receives supervision from Consumer Services Supervisors/Managers. NLACRC is a private, nonprofit agency contracted with the State of California Department of Developmental Services to provide services to people with intellectual and developmental disabilities. It serves the San Fernando Valley, Santa Clarita Valley, and Antelope Valley and individuals across the lifespan. The position is non-exempt and pays $26.86–$37.96 per hour; the typical starting range is $26.86–$29.65, depending on internal equity and experience. Most positions offer a hybrid-remote option.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or a related human services field and at least two years of related experience; a master’s degree in a related subject may substitute for experience.
- Understanding of family systems and appreciation for person-centered planning and thinking.
- Ability to empower individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills.
- Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence.
- Valid California Driver’s License and reliable transportation, or an acceptable substitute.
- Bilingual Spanish may be required depending on the position.
Responsibilities
- Provide information, advocacy, and service arrangement for consumers and families.
- Participate in developing program plans for individuals; monitor and evaluate plans and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
- Identify barriers to service delivery and implement culturally sensitive strategies embodying empathy, trust, and respect.
- Work in underserved and non-traditional office settings to meet community needs.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations.
- Provide case coverage as needed.
- Provide emergency on-call services when required.
- Meet with individuals served and their families in homes, in the community, or at an office location.
Benefits
- Health insurance, with an employer contribution toward eligible plan costs.
- Dental insurance, including a no-cost DMO plan and a PPO plan with a low employee monthly contribution.
- Pre-tax flexible spending account for eligible health care expenses.
- Pre-tax dependent care flexible spending account for eligible dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined-benefit retirement plan for eligible employees.
- Deferred compensation plans (457 and 403(b)).
- Participation in the Public Service Loan Forgiveness program.
- Paid time off, including three weeks of accrued vacation in the first year, eight hours per month of sick time, and education, wellness, and sabbatical time.
- 12 paid holidays throughout the year.
- Hybrid-remote option for most positions.
- Professional development opportunities and career paths toward entry-level management positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
