Consumer Services Supervisor - Job# 1122
About The Position
The Consumer Services Supervisor provides information, advocacy, and service arrangement for consumers and families. The role participates in developing individual program plans, monitoring and evaluating plans, and revising them as needed. It identifies and coordinates services for individuals and families, completes documentation and reports in accordance with regulations and NLACRC policies, and advocates for individuals served by community agencies. The position schedules and attends interdisciplinary meetings with individuals served, family members, service providers, and advocates. It identifies barriers to service delivery and implements culturally sensitive strategies grounded in empathy, trust, and respect. The role requires comfort working in underserved and non-traditional office settings to meet community needs. Duties also include rotating officer-of-the-day coverage, assisting coworkers with special projects and unique situations, providing case coverage as needed, and providing emergency on-call services when required. Service coordination is community-based and includes meetings with individuals and families in their homes, in the community, or at an NLACRC office. Frequent telephone, virtual, and out-of-office meetings are required, and the position involves working with a high degree of independence. The position receives supervision from Consumer Services Supervisors/Managers.
Requirements
- Bachelor’s degree in psychology, social work, sociology, a related human services field, or a related field, plus five years of Regional Center experience; or a master’s degree in one of these or a related field plus two years of related professional or leadership experience; or a master’s degree in an unrelated field plus three to five years of related professional or leadership experience.
- Three years of professional experience should include service coordination at a Regional Center or related experience.
- Valid California Driver’s License and reliable transportation, or an acceptable substitute.
- Understanding of family systems and appreciation for person-centered planning and thinking, with an ability to empower individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills and demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence and meeting individuals and families in homes, community settings, and the office.
- Bilingual Spanish may be required depending on the position.
Nice To Haves
- Previous experience with mental health/dual diagnosis and crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, and related areas, are highly preferred.
Responsibilities
- Provide information, advocacy, and service arrangement for consumers and families.
- Participate in developing individual program plans, monitor and evaluate plans, and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, and advocates.
- Identify barriers to service delivery and implement culturally sensitive strategies based on empathy, trust, and respect.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations, provide case coverage as needed, and provide emergency on-call services when required.
Benefits
- Health insurance plans, with an employer contribution toward plans selected by the employee.
- Dental insurance, including a fully paid DMO plan and a PPO plan with a low employee monthly contribution.
- Pre-tax flexible spending accounts for eligible health care and dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined-benefit retirement plan for eligible employees.
- Deferred compensation plans, including 457 and 403(b).
- Eligibility to participate in the Public Service Loan Forgiveness program.
- Paid time off, including three weeks of accrued vacation in the first year, eight hours of sick time per month, and education, wellness, and sabbatical time.
- Twelve paid holidays per year.
- Most positions offer a hybrid-remote option.
- Professional development opportunities and career paths into entry-level management positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
