Consumer Services Supervisor - Job# 1134
About The Position
North Los Angeles County Regional Center (NLACRC) is a private, nonprofit agency contracted with the State of California Department of Developmental Services to provide services to people with intellectual and developmental disabilities. The organization serves the San Fernando Valley, Santa Clarita Valley, and Antelope Valley across the lifespan. The Consumer Services Supervisor position provides information, advocacy, and service arrangement for consumers and families. The role participates in developing individual program plans, monitoring and evaluating them, and revising them as needed. It identifies and coordinates services for individuals and families, completes documentation and reports in accordance with regulations and NLACRC policies, and advocates for individuals served by community agencies. The position schedules and attends interdisciplinary meetings with individuals served, family members, service providers, and advocates. It identifies service-delivery barriers and uses culturally sensitive strategies grounded in empathy, trust, and respect. The role requires comfort working in underserved communities and non-traditional office settings. Duties also include rotating officer-of-the-day assignments, assisting coworkers with special projects and unique situations, providing case coverage, and providing emergency on-call services when required. Service coordination is community-based and involves meeting with individuals and families in their homes, in the community, or at an NLACRC office. Frequent telephone, virtual, and out-of-office meetings are required, as is working with a high degree of independence. A valid California driver’s license and reliable transportation, or an acceptable substitute, are required. Bilingual Spanish may be required depending on the position.
Requirements
- Bachelor’s degree in psychology, social work, sociology, a related human services field, or a related field, and five years of Regional Center experience; or a master’s degree in one of these fields and two years of related professional or leadership experience; or a master’s degree in an unrelated field and three to five years of related professional or leadership experience.
- Three years of professional experience should include service coordination at a Regional Center or related experience.
- Valid California driver’s license and reliable transportation, or an acceptable substitute.
- Understanding of family systems and appreciation for person-centered planning and thinking, with an ability to empower individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills and demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence and in community-based settings.
Nice To Haves
- Previous experience with mental health or dual diagnosis, crisis intervention, and knowledge of forensic or judicial systems, diversion, probation, and related areas is highly preferred.
- Bilingual Spanish may be required depending on the position.
Responsibilities
- Provide information, advocacy, and service arrangement for consumers and families.
- Participate in developing program plans for individuals; monitor and evaluate plans and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, and advocates.
- Identify barriers to service delivery and implement culturally sensitive strategies based on empathy, trust, and respect.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations.
- Provide case coverage as needed.
- Provide emergency on-call services when required.
- Meet with individuals served and families in their homes, in the community, or at an office location.
- Attend frequent telephone, virtual, and out-of-office meetings.
Benefits
- Health insurance plans, with an employer contribution toward the cost of selected plans for employees and dependents.
- Dental insurance, including a DMO plan paid in full by NLACRC and a PPO plan with a low employee monthly contribution.
- Pre-tax flexible spending accounts for eligible health care and dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined benefit retirement plan for eligible employees.
- Deferred compensation plans (457 and 403(b)).
- Participation in the Public Service Loan Forgiveness program.
- Paid time off, including three weeks of accrued vacation in the first year, eight hours of sick time per month, and education, wellness, and sabbatical time.
- Twelve paid holidays throughout the year.
- Hybrid-remote option for most positions.
- Professional development opportunities and career paths toward entry-level management positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
