Consumer Services Account Manager

Independent Living Systems, LLC • Miami, FL, US, FL

4d

About The Position

The Consumer Services Account Manager at Independent Living Systems (ILS) manages and enhances consumer relationships, ensuring consumer needs are met through tailored service solutions. The role focuses on building long-term partnerships that support satisfaction and loyalty, identifying opportunities for service improvement and growth, and maintaining compliance with industry regulations. The Account Manager works closely with internal teams to coordinate service delivery and resolve issues promptly, contributing to accessible, high-quality consumer services that support health and well-being across diverse populations.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Social Work, or a related field; relevant experience may substitute for education on a year-for-year basis.
• At least 3 years of experience in account management or client services within the healthcare industry.
• Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.
• Excellent communication and interpersonal skills for engaging diverse consumer populations and internal stakeholders.

Nice To Haves

• Master’s degree in Healthcare Administration, Public Health, or a related discipline.
• Experience with electronic health records (EHR) systems and healthcare CRM software.
• Knowledge of social assistance programs and community health resources.
• Certification in Account Management or Customer Relationship Management (CRM).
• Bilingual abilities, particularly in Spanish.

Responsibilities

• Demonstrate commitment to the organization’s mission and model ILS Experience Standards of Excellence.
• Manage and nurture relationships with consumer accounts, serving as the primary point of contact for inquiries, concerns, and service needs.
• Develop and implement account strategies aligned with consumer expectations and organizational goals in the healthcare and social assistance industry.
• Coordinate with service delivery, compliance, marketing, and other cross-functional teams to provide consistent and effective consumer service experiences.
• Monitor account performance metrics and consumer feedback to identify trends, improvement areas, and opportunities to enhance services.
• Prepare detailed reports and presentations for senior management on account status, challenges, and growth opportunities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level