Consumer Loan Professional

Mariner Finance•Mission, TX

7d•Onsite

About The Position

The Consumer Loan Professional is a customer-facing, sales-oriented role on a Mariner Finance branch team. The position involves understanding customers’ financial needs, presenting appropriate lending solutions, managing account relationships, and supporting branch performance. The role offers an hourly base salary of $20.00–$25.00 plus uncapped incentive bonus, with opportunities for growth, advancement, promotions, and raises. The employee must be physically present in the office and may perform additional functions based on market demand and branch staffing. The schedule listed is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday hours are required seasonally and as business needs require. The company may change the schedule to address business needs, and hours depend on the business hours of the time zone serviced.

Requirements

At least 1 year of experience in a sales position.
Highly motivated, with an interest in the consumer finance industry.
Ability to sustain or exceed individual sales goals.
Excellent written and verbal communication skills.
Ability to leverage and learn new sales platforms and technologies.
Ability to complete functions in a timely manner while maintaining accuracy.
High school diploma or equivalent.
Must be able to obtain any essential licenses required by the state.
Ability to handle multiple tasks and deadlines simultaneously.
Ability to engage customers, build rapport, overcome objections, and close sales.
Ability to conduct professional conversations, including challenging conversations.
Ability to work in a fast-paced environment and be coachable, accountable, and team-oriented.

Nice To Haves

At least 1 year of outbound calling experience.
Experience in lending, consumer loans, or collections.
Bachelor’s degree.

Responsibilities

Make outbound calls to develop business, follow up on opportunities, and support account relationships.
Support branch growth by meeting or exceeding individual and branch performance goals.
Build relationships with current and potential customers through respectful, solution-focused communication.
Consult with customers to understand their needs and identify appropriate lending options.
Process loan applications and gather required credit, income, and financial information.
Present loan solutions and available products clearly, confidently, and compliantly.
Educate customers on loan terms, payment expectations, account requirements, and available services.
Help customers resolve account concerns, make payment arrangements, and stay on track.
Positively impact customer service, credit quality, and branch profitability.
Process payments, maintain accurate records, support cash drawer responsibilities, and assist with daily operations.
Learn and follow Federal, State, and Local Application Consumer laws to ensure compliant actions.
Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Perform additional functions as needed based on market demand and branch staffing to provide consistent quality customer service.