Consumer Loan Professional

Mariner Finance • Round Rock, TX

2d • Onsite

About The Position

Mariner Finance is hiring a customer-facing, sales-oriented Consumer Loan Professional to work with customers in a branch setting. The role involves understanding customers’ financial needs, presenting lending solutions, managing account relationships, and contributing to branch success. The company describes the position as an opportunity for a motivated, coachable, competitive professional to build a career in consumer finance, with growth and advancement opportunities, company-provided leads and marketing support, and a base salary plus uncapped incentive bonuses.

The employee will make outbound calls, build relationships with current and prospective customers, consult with customers about lending options, process loan applications, and explain loan terms and account requirements. The position also supports customer accounts and branch operations, including payment processing, cash-drawer responsibilities, recordkeeping, and deposits. Employees are expected to learn applicable Federal, State, and Local consumer laws and perform their work compliantly.

The position requires physical presence in the office. The posted schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday hours may be required seasonally and as business needs require. The company may change schedules to address business needs, and hours depend on the business hours of the time zone serviced. The posted base salary range is $20.00–$25.00 per hour. The description refers applicants to the company’s benefits website for benefits information and also lists 15 days of PTO and 11 public holidays.

Requirements

• At least 1 year of experience in a sales position.
• High school diploma or equivalent.
• Highly motivated, with an interest in the consumer finance industry.
• Ability to sustain or exceed individual sales goals.
• Excellent written and verbal communication skills.
• Ability to leverage and learn new sales platforms and technologies.
• Ability to complete functions in a timely manner while maintaining accuracy.
• Must be able to obtain any essential licenses required by the state.
• Ability to meet the physical demands of the role, including sitting for extended periods; reaching with hands and arms; operating computer and phone systems; talking and hearing; occasionally moving about; occasionally lifting or moving up to 20 pounds; and using close vision and adjusting focus.
• Must be physically present in the office.

Nice To Haves

• 1 year of outbound calling experience.
• Experience in lending, consumer loans, or collections.
• Bachelor’s degree.

Responsibilities

• Make outbound calls to develop business, follow up on opportunities, and support account relationships.
• Support branch growth by meeting or exceeding individual and branch performance goals.
• Build relationships with current and potential customers through respectful, solution-focused communication.
• Consult with customers to understand their needs and identify appropriate lending options.
• Process loan applications and gather required credit, income, and financial information.
• Present loan solutions and available products clearly, confidently, and compliantly.
• Educate customers on loan terms, payment expectations, account requirements, and available services.
• Help customers resolve account concerns, make payment arrangements, and stay on track.
• Positively impact customer service, credit quality, and branch profitability.
• Process payments, maintain accurate records, support cash-drawer responsibilities, and assist with daily operations.
• Learn Federal, State, and Local consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent quality customer service.

Benefits

• 15 days of paid time off.
• 11 public holidays.
• Base salary plus uncapped incentive bonus.
• The posting directs applicants to the company benefits website for further benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED