Consumer Lending Sales Associate
About The Position
Mariner Finance is hiring a Consumer Lending Sales Associate to provide customer service and support consumer lending sales at an assigned branch. The role includes presenting loan solutions and available products, processing and analyzing loan applications, contacting customers about past-due balances, and meeting individual and branch sales goals. The position also involves learning and following applicable consumer lending laws, maintaining a cash drawer, processing payments, and making daily deposits when required. Additional duties may be assigned based on market demand and branch staffing. The position is physically based at the assigned branch. The listed schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday work may be required seasonally and as business needs require, and the company may change the schedule to address business needs. The role is eligible for a monthly incentive based on individual and company performance, in addition to its hourly base salary.
Requirements
- At least one year of experience in a customer service or sales position.
- High school diploma or equivalent.
- Reliable transportation.
- Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
- Working knowledge of Microsoft Office or similar programs and the ability to learn financial services programs.
- Ability to complete essential duties and functions in a timely and accurate manner.
- Demonstrated problem-solving and interpersonal skills in demanding situations.
- Obtain applicable required licenses to sell insurance products offered to customers by the branch.
- Perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
Nice To Haves
- Cash handling, selling, and/or collecting experience.
- Some college coursework.
- Bilingual fluency in Spanish and English.
Responsibilities
- Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
- Process credit loan applications and analyze credit and financial information for current and potential customers.
- Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
- Meet or exceed individual and branch goals related to the sale of company products and services.
- Learn and comply with applicable federal, state, and local consumer application laws.
- Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
- Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
Benefits
- Competitive monthly incentive based on individual and company performance.
- Benefits package for full-time employees; details are provided on the company's benefits website.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
