Consumer Lending Sales Associate

Mariner Finance • Temecula, CA

1d • Onsite

About The Position

Mariner Finance is hiring a Consumer Lending Sales Associate to provide customer service and support consumer lending operations at an assigned branch. The role offers a base salary of USD $18.44–$23.97 per hour and is eligible for a competitive monthly incentive based on individual and company performance. The salary offered within the range depends on job-related factors, including skills, qualifications, experience, and internal equity. The position must be performed at the assigned branch, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

The associate helps customers find loan options suited to their needs, processes applications, reviews credit and financial information, and works toward individual and branch sales goals. The role also involves contacting customers with past-due balances, maintaining a cash drawer, processing payments, and making daily deposits as required. The employee is expected to learn and follow applicable consumer lending laws and obtain required licenses to sell insurance products offered by the branch.

The scheduled hours are Monday, Wednesday, Thursday, and Friday, 9:00 AM–5:30 PM, and Tuesday, 10:00 AM–7:00 PM. Saturday work is required seasonally and as business needs require. The company may change the schedule at its discretion to address business needs; work hours depend on the business hours of the time zone served.

The role requires frequent extended sitting, reaching with hands and arms, operating computer and phone systems, and talking or hearing. The employee is occasionally required to move about and lift or move up to 20 pounds. Close vision and the ability to adjust focus are also required. The employee must be physically present in the office. Mariner Finance is an Equal Opportunity Employer and describes its workplace as drug-, alcohol-, and smoke-free. Duties and responsibilities may change or be added at any time without notice.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Ability to obtain applicable required licenses to sell insurance products offered by the branch.
• Ability to work the stated schedule, including seasonal and as-needed Saturday hours.
• Ability to perform the stated physical demands, including occasional lifting or moving of up to 20 pounds and being physically present in the office.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to selling company products and services.
• Learn and follow applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent quality customer service.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company.

Benefits

• Full-time employees receive a benefits package in addition to monetary compensation; benefit details are provided on the company benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED