Consumer Lending Sales Associate
About The Position
The Consumer Lending Sales Associate is a customer-facing, sales-oriented role on a Mariner Finance branch team. The associate works directly with customers to understand their financial needs, present lending solutions, manage account relationships, and contribute to branch success. The role involves developing business through outbound calls, consulting with customers, processing loan applications and payments, and supporting branch operations. The position is based in the office and is scheduled for 40 hours per week within branch operating hours. The listed operating hours are Monday, Wednesday, Thursday, and Friday from 9:00 a.m. to 5:30 p.m., and Tuesday from 10:00 a.m. to 7:00 p.m. The schedule includes at least one Saturday per month and may include extended seasonal hours or changes to meet business needs.
Requirements
- At least 1 year of experience in a sales position.
- High school diploma or equivalent.
- Highly motivated, with an interest in the consumer finance industry.
- Ability to sustain or exceed individual sales goals.
- Excellent written and verbal communication skills.
- Ability to leverage and learn new sales platforms and technologies.
- Ability to complete functions in a timely manner while maintaining accuracy.
- Must be able to obtain any essential licenses required by the state.
- Ability to work the stated 40-hour schedule, including at least one Saturday per month and some extended hours seasonally or as business needs require.
- Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for employees with disabilities absent undue hardship.
- Physical ability to sit for extended periods, reach with hands and arms, operate computer and phone systems, talk and hear, occasionally move about, and occasionally lift or move up to 20 pounds; close vision and ability to adjust focus are required.
Nice To Haves
- 1 year of outbound calling experience.
- Experience in lending, consumer loans, or collections.
- Bachelor’s degree.
Responsibilities
- Make outbound calls to develop business, follow up on opportunities, and support account relationships.
- Support branch growth by meeting or exceeding individual and branch performance goals.
- Build relationships with current and potential customers through respectful, solution-focused communication.
- Consult with customers to understand their needs and identify appropriate lending options.
- Process loan applications and gather required credit, income, and financial information.
- Clearly, confidently, and compliantly present loan solutions and available products.
- Educate customers on loan terms, payment expectations, account requirements, and available services.
- Help customers resolve account concerns, make payment arrangements, and stay on track.
- Positively impact customer service, credit quality, and branch profitability.
- Process payments, maintain accurate records, support cash drawer responsibilities, and assist with daily operations.
- Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
- Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
- Perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.
Benefits
- 15 days of paid time off.
- 11 public holidays.
- Base pay plus an uncapped incentive bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
