Consumer Lending Sales Associate - Bilingual

Mariner Finance • Lakeland, FL

3d • Onsite

About The Position

Mariner Finance is hiring a bilingual Consumer Lending Sales Associate to provide customer service and lending support at an assigned branch. The role involves identifying customer needs, presenting appropriate loan solutions and other available products, processing applications, reviewing credit and financial information, and working with customers who have past-due balances. The associate is expected to meet individual and branch sales goals, follow applicable consumer lending laws, and support branch operations, including cash handling and deposits. The position requires in-office work at the assigned branch. The schedule is generally Monday through Friday, with Saturday hours required seasonally and as business needs require; the company may change the schedule to address business needs.

Requirements

• At least two years of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation with applicable regulatory agencies as necessary.
• Ability to meet the position's physical demands, including occasional lifting or moving of up to 20 pounds.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Fluency in Spanish and English.
• One year of experience as an Account Representative I for Mariner Finance, LLC or an affiliate or subsidiary, or one year of experience in consumer lending and/or financial services with consistent demonstrated achievement of assigned KPIs.
• In-good-standing applicable licenses to sell insurance products offered by the branch.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and follow applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.

Benefits

• Eligible for a competitive monthly incentive based on individual and company performance.
• Full-time employees receive a benefits package in addition to monetary compensation; details are available on the company's benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED