Consumer Lending Associate

Mariner Finance • York, PA

8d • Onsite

About The Position

The Consumer Lending Associate provides customer service and sales support at an assigned Mariner Finance branch. The role helps customers identify suitable lending options, processes and analyzes loan applications, addresses delinquent accounts, and supports branch operations, including cash handling. Employees must work in person at the assigned branch except in an emergency as determined by the company. The posted base salary range is $18.00–$24.00 per hour, with eligibility for a monthly incentive based on individual and company performance. Saturday hours may be required seasonally and as business needs require, and the company may change the work schedule to address business needs.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in the event of a company-determined emergency.
• Ability to meet the stated physical demands, including occasionally lifting or moving up to 20 pounds.

Nice To Haves

• Cash-handling, sales, and/or collections experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and comply with applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to designated financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.

Benefits

• All full-time employees receive a benefits package; details are provided on the company benefits website.
• Monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED