Consumer Lending Associate

Mariner Finance • Bristol, TN

7d • Onsite

About The Position

The Consumer Lending Associate provides customer service and sales support at an assigned Mariner Finance branch. The role processes loan applications, analyzes customer credit and financial information, presents loan solutions and available products, and helps customers address past-due balances. The associate also works toward individual and branch sales goals, maintains a cash drawer, processes payments, and makes daily deposits as required. The position requires physical presence at the branch, except in an emergency as determined by the company in consultation with applicable regulatory agencies. Work schedules may change to address business needs and may depend on the business hours of the time zone serviced. Saturday hours may be required seasonally and as business needs require.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs, with the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must be able to perform the essential duties and functions of the position satisfactorily; reasonable accommodations will be made for employees with disabilities when requested, absent undue hardship.

Nice To Haves

• Cash-handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and follow applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company.

Benefits

• The company states that full-time employees receive a generous benefits package; details are available on the company benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED