Consumer Lending Associate

Mariner Finance • Raleigh, IL

3d • $18 - $21 • Onsite

About The Position

The Consumer Lending Associate provides customer service at an assigned branch by identifying customer needs, presenting lending solutions and available products, processing loan applications, and supporting customers with past-due balances. The role analyzes credit and financial information, works toward individual and branch sales goals, follows applicable consumer lending laws, and handles cash drawer activities, payments, and deposits. Additional duties may be assigned in response to market demand and branch staffing.

The position is performed in person at the assigned branch. The schedule is 40 hours per week within the branch’s operating hours, includes at least one Saturday per month, and may involve seasonal or business-needs-based extended hours. The company may change schedules to address business needs. The role is eligible for a monthly incentive based on individual and company performance.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications and analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and comply with applicable federal, state, and local consumer laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing.

Benefits

• All full-time employees receive a benefits package in addition to monetary compensation; benefit details are provided on the company benefits website.
• Eligible for a competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED