Consumer Lending Associate

Mariner Finance • Raleigh, NC

1d • Onsite

About The Position

Mariner Finance is hiring a Consumer Lending Associate to provide customer service and support lending activities at an assigned branch. The associate helps customers identify loan solutions suited to their needs, processes credit applications, reviews customer credit and financial information, and works with customers to resolve past-due balances. The role also includes meeting individual and branch sales goals, maintaining a cash drawer, processing payments, and making deposits as required. The employee must work physically at the assigned branch except in qualifying emergencies. The schedule is 40 hours per week within the branch’s hours of operation, including at least one Saturday per month and some extended hours seasonally or as business needs require. The company may change schedules to meet business needs.

Mariner Finance provides a base salary of $18.00–$21.00 per hour, with eligibility for a competitive monthly incentive based on individual and company performance. Full-time employees receive a benefits package; details are available through the company benefits website.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs, and ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Ability to obtain applicable required licenses to sell insurance products offered by the branch.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals for sales of company products and services.
• Learn and comply with applicable Federal, State, and Local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
• Work at the assigned branch location except in the event of a qualifying emergency.

Benefits

• Full-time employees receive a benefits package; benefit details are provided on the company benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED