Consumer Banking Market Leader - Santa Fe - Albuquerque Market

Bank of America • Rio Rancho, NM

1d • Onsite

About The Position

At Bank of America, the Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics for client experience, relationship growth, and operational excellence at the market and financial center levels. It works across the organization to build business knowledge and foster one-team partnerships to achieve results.

The position may also manage associates. Managers at this level are expected to champion inclusion, apply process and data expertise, communicate enterprise decisions, maintain risk discipline, coach and develop employees, manage expenses and budgets, build talent pipelines, and deliver business outcomes through effective prioritization, inspection, and delegation.

Bank of America describes its culture as focused on Responsible Growth, inclusion, collaboration, and teammate wellness. The company is committed to an in-office culture, with role-specific flexibility based on responsibilities and business needs. The role is first shift, 40 hours per week, and may require weekend or extended-hour work. Travel varies by geography.

Requirements

• At least 5 years of demonstrated experience with sales or bank operations and with building, leading, managing, and coaching a team, or successful completion of the Bank of America Academy-led Market Leadership Development Program in lieu of this experience.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client's best interest.
• Ability to collaborate effectively and build and nurture strong relationships with key partners and clients inside and outside the organization.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills, including escalating issues as needed with a sense of urgency.
• Ability to manage time and capacity efficiently, handle complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to work weekends and/or extended hours as needed.
• Proficiency with computer skills and professional programs such as Microsoft Office.
• Ability to pass compliance requirements.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bachelor’s degree in a related field.
• Bilingual skills.
• Skills in coaching, customer and client focus, leadership development, risk management, talent development, business operations management, customer service management, decision making, executive presence, sales performance management, critical thinking, performance management, process performance management, recruiting, and results orientation.

Responsibilities

• Champion organizational vision and values while consistently executing to drive business results.
• Communicate effectively, influence others, and lead through change.
• Manage time and priorities to maximize impact and reduce variability.
• Manage risk, mitigate escalations, and identify resolutions.
• Manage strategic partnerships across the organization.
• Drive the client experience and build, deepen, and grow client relationships.
• Demonstrate professionalism, confidence, and respect with internal and external stakeholders to build credibility and trust.
• Model an inclusive environment for employees and clients.
• Demonstrate process knowledge, operational excellence, innovation, data-based decision-making, and continuous improvement.
• Communicate enterprise decisions, purpose, and results, and connect them to team strategy and priorities.
• Ensure risk discipline, controls, and culture support identifying, escalating, and debating issues.
• Inspect, coach, and provide feedback to motivate employees, differentiate performance, and improve results.
• Manage expenses and budgets in alignment with objectives and make sound financial decisions.
• Assess talent and build bench strength for roles across the organization.
• Deliver business results by prioritizing, inspecting, and appropriately delegating team work.
• Attract, recruit, and retain an effective sales and operations team.
• Interpret performance results, identify opportunities for success, and hold others accountable for results.
• Follow established processes and guidelines and comply with applicable laws and regulations.
• Work weekends and/or extended hours as needed; travel as required based on geography.

Benefits

• The company describes its benefits as affordable, competitive, and flexible, and says it supports teammates’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED