Consumer Banking Market Leader - Nassau South Market

Bank of America•East Islip, NY

2d•$127,000 - $160,000•Onsite

About The Position

The Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics for client experience, relationship growth, and operational excellence at the market and financial center levels. It works across the organization to build business knowledge and foster one-team partnership in pursuit of shared results. The position champions organizational vision and values, communicates and leads through change, manages priorities, risk, and strategic partnerships, and drives a strong client experience. It calls for professional, confident, and respectful interactions with internal and external stakeholders. The role may also include associate-management responsibilities such as coaching and developing talent, managing processes and budgets, communicating enterprise priorities, and delivering business outcomes. The position is based at 345 E Main St, East Islip, New York. It is a first-shift role with a 40-hour workweek. The stated annual salary range is $127,000–$160,000, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits.

Requirements

Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client's best interest.
Collaborates effectively and builds and nurtures strong relationships with key partners and clients across and outside the organization.
Demonstrates passion, commitment, and drive to improve clients' financial lives.
At least 5 years of demonstrated experience with sales or bank operations and building, leading, managing, and coaching a team, or successful completion of the Bank of America Academy-led Market Leadership Development Program in lieu of this experience.
Can identify client solutions based on client needs and resolve problems independently or bring in others as needed.
Communicates effectively and confidently and is comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills, including escalating issues as needed with urgency.
Follows established processes and guidelines and applicable laws and regulations.
Can attract, recruit, and retain an effective sales and operations team.
Efficiently manages time and capacity.
Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Can interpret performance results, identify opportunities for success, and hold others accountable for results.
Can work weekends and/or extended hours as needed.
Proficient in computer skills and professional programs such as Microsoft Office.
Ability to pass compliance requirements.
Minimum education: High School Diploma, GED, secondary school, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience in an environment with individual and team goals that were routinely met or exceeded.
Bachelor’s degree in a related field.
Bilingual skills.

Responsibilities

Manage a team comprised of Financial Center Managers and Relationship Managers.
Drive local strategies and tactics to improve client experience, deepen and grow relationships, and ensure operational excellence at market and financial center levels.
Work across the organization to develop business knowledge and cultivate one-team partnerships.
Champion organizational vision and values to drive business results.
Communicate effectively, influence others, and lead through change.
Manage time and priorities to maximize impact and reduce variability.
Manage risk, mitigate escalations, and identify resolutions.
Manage strategic partnerships across the organization.
Demonstrate professionalism, confidence, and respect with internal and external stakeholders to build credibility and trust.
Model an inclusive environment for employees and clients.
Apply process knowledge, operational excellence, data-based decision-making, simplicity, and continuous improvement.
Communicate enterprise decisions, purpose, and results, and connect them to team strategy and priorities.
Ensure appropriate risk discipline, controls, and culture; identify, escalate, and debate issues.
Inspect, coach, and provide feedback to motivate employees and improve performance.
Manage expenses and budgets in alignment with objectives.
Assess talent and build bench strength for roles across the organization.
Prioritize, inspect, delegate, and deliver team work to achieve business outcomes.