Consumer Banking Market Leader - San Francisco Financial District Market

Bank of America•San Francisco, CA

17h•Onsite

About The Position

The Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics focused on client experience, deepening and growing relationships, and operational excellence across the market and its financial centers. It works across the organization to develop business knowledge and build one-team partnerships that collectively achieve results. The position champions the organization’s vision and values, communicates and leads through change, manages time and priorities, mitigates risk and escalations, and develops strategic partnerships. It demonstrates professionalism, confidence, and respect in interactions with internal and external stakeholders to build credibility and trust. The position may also manage associates and is expected to model inclusion, promote operational excellence and data-informed improvement, communicate enterprise priorities, maintain risk discipline, coach and develop employees, manage budgets, build talent pipelines, and deliver business outcomes. This is an in-office role. The stated work location is 315 Montgomery St, San Francisco, California. The role is first shift and 40 hours per week; weekend work and/or extended hours may be needed. Travel varies depending on geography. The annual salary range is $127,000–$160,000, with offers based on experience, education, and skill set. The role is eligible for a discretionary annual incentive plan and benefits, including paid time off.

Requirements

At least 5 years of demonstrated experience in sales/bank operations and in building, leading, managing, and coaching a team, or successful completion of the Bank of America Academy-led Market Leadership Development Program in lieu of that experience.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships with key partners and clients inside and outside the organization.
Commitment and drive to deliver an experience that improves clients’ financial lives.
Ability to identify solutions based on client needs and resolve problems independently or involve others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills, including escalating issues with urgency when needed.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently, manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to work weekends and/or extended hours as needed.
Proficiency with computer skills and professional programs such as Microsoft Office.
Ability to pass compliance requirements.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bachelor’s degree in a related field.
Bilingual skills.

Responsibilities

Manage a team of Financial Center Managers and Relationship Managers.
Drive local strategies and tactics to improve client experience, deepen and grow relationships, and ensure operational excellence at market and financial center levels.
Work across the organization to develop business knowledge and cultivate partnerships to achieve collective results.
Champion organizational vision and values to drive business results.
Communicate, influence, and lead through change.
Manage time and priorities to maximize impact and reduce variability.
Manage risk, mitigate escalations, and identify resolutions.
Manage strategic partnerships across the organization.
Drive the client experience and build credibility and trust with internal and external stakeholders.
Model an inclusive environment for employees and clients.
Promote process knowledge, operational excellence, simplicity, data-based decision-making, and continuous improvement.
Communicate enterprise decisions, purpose, and results, and connect them to team strategy and priorities.
Ensure risk discipline, controls, and culture support identifying, escalating, and debating issues.
Inspect, coach, and provide feedback to motivate employees and improve performance.
Manage expenses and budgets in alignment with objectives.
Assess talent and build bench strength across the organization.
Prioritize, inspect, delegate, and execute team work to deliver business outcomes.
Attract, recruit, and retain an effective sales and operations team.
Interpret performance results, identify opportunities, and hold others accountable for results.