Consumer Banking Market Leader - San Antonio Market

Bank of America•San Antonio, TX

About The Position

At Bank of America, the Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics for client experience, relationship growth and deepening, and operational excellence at the market and financial center levels. It works across the organization to develop business knowledge and foster one-team partnerships to achieve results. The position champions the organization’s vision and values, communicates and leads through change, manages priorities and risk, builds strategic partnerships, and drives a strong client experience. It also calls for professionalism, confidence, and respect in interactions with internal and external stakeholders. The role may include managing associates. At this level, managers model inclusion; promote process knowledge, operational excellence, and data-based improvement; communicate enterprise decisions and connect them to team priorities; maintain risk discipline; coach and develop employees; manage expenses and budgets; build talent pipelines; and deliver business outcomes through prioritization, inspection, and delegation. The position is based in an in-office culture, with flexibility determined by role responsibilities and business needs.

Requirements

Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
Collaborates effectively and builds and nurtures strong relationships with key partners and clients across and outside the organization.
Demonstrates passion, commitment, and drive to improve clients’ financial lives.
At least 5 years of demonstrated experience with sales or bank operations and building, leading, managing, and coaching a team; alternatively, successful completion of Bank of America’s Academy-led Market Leadership Development Program.
Confidently identifies solutions based on client needs and resolves problems independently or involves others as needed.
Communicates effectively and confidently and is comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills, including escalating issues as needed with urgency.
Follows established processes and guidelines and complies with applicable laws and regulations.
Ability to attract, recruit, and retain an effective sales and operations team.
Efficiently manages time and capacity.
Can manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Can interpret performance results, identify opportunities, and hold others accountable for results.
Can work weekends and/or extended hours as needed.
Travel is required and varies depending on geography.
Proficient in computer skills and professional programs such as Microsoft Office.
Ability to pass compliance requirements.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bachelor’s degree in a related field.
Bilingual skills.

Responsibilities

Manage a team of Financial Center Managers and Relationship Managers.
Drive local strategies and tactics for client experience, deepening and growing relationships, and operational excellence at market and financial center levels.
Work across the organization to develop business knowledge and cultivate one-team partnerships.
Champion organizational vision and values to drive business results.
Communicate, influence, and lead through change.
Manage time and priorities to maximize impact and reduce variability.
Manage risk, mitigate escalations, and identify resolutions.
Manage strategic partnerships across the organization.
Drive the client experience and demonstrate professionalism, confidence, and respect with internal and external stakeholders.
Model an inclusive environment for employees and clients.
Promote process knowledge, operational excellence, simplicity, data-based decision-making, and continuous improvement.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy and priorities.
Ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
Inspect, coach, and provide feedback to motivate employees, differentiate performance, and improve results.
Manage expenses and budgets in alignment with objectives.
Assess talent and build bench strength for roles across the organization.
Prioritize, inspect, and delegate team work to deliver business outcomes.