Consumer Banking Market Leader - Maryland North Market

Bank of America • Frederick, MD

3d • Onsite

About The Position

The Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics to improve the client experience, deepen and grow client relationships, and ensure operational excellence across the market and financial centers. It works across the organization to build business knowledge and foster one-team partnerships that help achieve shared results.

The role champions the organization’s vision and values, communicates and leads through change, manages priorities and risk, cultivates strategic partnerships, and builds credibility with internal and external stakeholders. It may also include managing associates. Managerial responsibilities include fostering inclusion, improving processes and data-based decision-making, communicating enterprise priorities, maintaining risk discipline, coaching and developing employees, managing expenses and budgets, building talent, and delivering business outcomes.

This is a first-shift position with a stated 40-hour workweek. Weekend or extended-hours flexibility may be needed. Travel varies by geography. The role is based at the Frederick West financial center in Frederick, Maryland, and is subject to Bank of America’s in-office culture and role-specific expectations.

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships with key partners and clients.
• Passion, commitment, and drive to improve clients’ financial lives.
• At least 5 years of demonstrated experience with sales or bank operations and building, leading, managing, and coaching a team; alternatively, successful completion of the Bank of America Academy-led Market Leadership Development Program.
• Ability to identify solutions based on client needs and resolve problems independently or involve others as needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills, including escalating issues with urgency when needed.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to attract, recruit, and retain an effective sales and operations team.
• Ability to manage time and capacity efficiently.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Flexibility to work weekends and/or extended hours as needed.
• Ability to travel as required; travel varies by geography.
• Proficiency with computer skills and professional programs such as Microsoft Office.
• Ability to pass compliance requirements.
• Minimum education: High School Diploma, GED, secondary school, or equivalent.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience in an environment with individual and team goals that were routinely met or exceeded.
• Bachelor’s degree in a related field.
• Bilingual skills.

Responsibilities

• Manage a team comprised of Financial Center Managers and Relationship Managers.
• Drive local strategies and tactics for the client experience, relationship growth, and operational excellence at market and financial center levels.
• Work across the organization to develop business knowledge and cultivate one-team partnerships.
• Champion organizational vision and values to drive business results.
• Communicate effectively, influence others, and lead through change.
• Manage time and priorities to maximize impact and reduce variability.
• Manage risk, mitigate escalations, and identify resolutions.
• Manage strategic partnerships across the organization.
• Drive the client experience and demonstrate professionalism, confidence, and respect with internal and external stakeholders.
• Model an inclusive environment for employees and clients.
• Promote process knowledge, operational excellence, simplicity, data-based decision-making, and continuous improvement.
• Communicate enterprise decisions, purpose, and results, and connect them to team strategy and priorities.
• Ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
• Inspect, coach, and provide feedback to motivate employees and improve performance.
• Manage expenses and budgets in alignment with objectives.
• Assess talent and build bench strength across the organization.
• Prioritize, inspect, and delegate team work to deliver business outcomes.

Benefits

• Paid time off.
• Access to resources and support for employees.
• Eligibility for an annual discretionary incentive award based on individual performance and behaviors, line-of-business or group performance, and overall company success.
• Benefits eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED