Consumer Banking Market Leader - Maryland North Market

Bank of America • Frederick, CO

5d • $127,000 - $160,000 • Onsite

About The Position

At Bank of America, the Consumer Banking Market Leader manages a team comprised of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics for client experience, relationship growth and deepening, and operational excellence at the market and financial center levels. The position works across the organization to develop business knowledge and cultivate one-team partnership to achieve results. The role is based in Frederick, Maryland, and requires flexibility to work weekends and/or extended hours as needed. Travel varies depending on geography. This is a first-shift position with 40 hours per week.

Requirements

• At least 5 years of demonstrated experience with sales or bank operations and building, leading, managing, and coaching a team; alternatively, successful completion of the Bank of America Academy-led Market Leadership Development Program.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
• Collaborates effectively and builds and nurtures strong relationships with key partners and clients across and outside the organization.
• Demonstrates passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Can identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Applies critical-thinking and problem-solving skills to meet clients' needs and escalate issues as needed with a sense of urgency.
• Follows established processes and guidelines, acts in clients' and the bank's best interests, and adheres to applicable laws and regulations.
• Efficiently manages time and capacity.
• Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Can work weekends and/or extended hours as needed.
• Ability to pass compliance requirements.
• Proficient in computer skills and professional programs, such as Microsoft Office.
• Minimum education: High School Diploma, GED, Secondary School, or equivalent.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bachelor’s degree in a related field.
• Bilingual skills.

Responsibilities

• Champion organizational vision and values, executing consistently to drive business results.
• Communicate, influence, and lead through change.
• Manage time and priorities to maximize impact and reduce variability.
• Manage risk, mitigate escalations, and identify resolutions.
• Manage strategic partnerships across the organization.
• Drive the client experience.
• Demonstrate professionalism, confidence, and respect in interactions with internal and external stakeholders to build credibility and trust.
• Model an inclusive environment for employees and clients, aligned with company Great Place to Work goals.
• Demonstrate process knowledge, operational excellence, and innovation through simplicity, data-based decision-making, and continuous improvement.
• Communicate enterprise decisions, purpose, and results, and connect them to team strategy, priorities, and contributions.
• Ensure appropriate risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
• Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance.
• Manage expenses and budgets in alignment with objectives and make sound financial decisions.
• Assess talent and build bench strength for roles across the organization.
• Deliver results by prioritizing, inspecting, and appropriately delegating team work.
• Attract, recruit, and retain an effective sales and operations team.
• Interpret performance results, identify opportunities to drive success, and hold others accountable to results.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support for employees.
• Eligible to participate in the annual discretionary incentive plan; awards are based on individual performance results and behaviors, line-of-business and/or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED