Consumer Banking Market Leader - Santa Fe - Albuquerque Market

Bank of America•Rio Rancho, NM

1d•Onsite

About The Position

At Bank of America, the Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics for the client experience, deepens and grows relationships, and ensures operational excellence at market and financial center levels. It works across the organization to develop business knowledge and cultivate one-team partnerships to achieve results. The position leads through change, manages priorities and risk, builds strategic partnerships, and champions the organization’s vision and values. It also drives the client experience through professional, confident, and respectful interactions with internal and external stakeholders. Managerial responsibilities may include modeling inclusion, improving processes through data-informed decisions, communicating enterprise strategy, maintaining risk discipline, coaching and developing employees, managing expenses and budgets, building talent pipelines, and delivering business outcomes. The role is based in an in-office culture, with flexibility according to role responsibilities and business needs. Travel varies by geography, and weekend or extended hours may be required as needed.

Requirements

Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships with partners and clients inside and outside the organization.
Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
At least 5 years of demonstrated experience in sales or bank operations and building, leading, managing, and coaching a team; alternatively, successful completion of the Bank of America Academy-led Market Leadership Development Program.
Ability to identify solutions based on client needs and resolve problems independently or involve others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills, including escalating issues as needed with urgency.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Flexibility to work weekends and/or extended hours as needed.
Proficiency in computer skills and professional programs, such as Microsoft Office.
Ability to pass compliance requirements.
High school diploma, GED, secondary school, or equivalent.
Ability to travel as required; travel varies depending on geography.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bachelor’s degree in a related field.
Bilingual skills.

Responsibilities

Champion organizational vision and values while consistently executing to drive business results.
Communicate, influence, and lead through change.
Manage time and priorities to maximize impact and reduce variability.
Manage risk, mitigate escalations, and identify resolutions.
Manage strategic partnerships across the organization.
Drive the client experience.
Demonstrate professionalism, confidence, and respect in interactions with internal and external stakeholders to build credibility and trust.
Model an inclusive environment for employees and clients.
Promote process knowledge, operational excellence, simplicity, data-based decision-making, innovation, and continuous improvement.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy and priorities.
Ensure risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance.
Manage expenses and budgets in alignment with objectives.
Assess talent and build bench strength across the organization.
Deliver results by prioritizing, inspecting, and appropriately delegating team work.
Attract, recruit, retain, and develop an effective sales and operations team.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.