Consumer Banking Market Leader - Indianapolis Market

Bank of America•Indianapolis, IN

1d•Onsite

About The Position

At Bank of America, the Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics for client experience, relationship growth, and operational excellence across the market and financial centers. It works across the organization to develop business knowledge and foster one-team partnerships to achieve results. The position champions the organization’s vision and values, leads through change, manages time and priorities, mitigates risk, builds strategic partnerships, and drives the client experience. It requires professionalism and credibility with internal and external stakeholders. The role may also manage associates and includes responsibilities for inclusion, process and data management, enterprise communication, risk oversight, coaching, financial stewardship, talent development, and delivery of business outcomes. Bank of America describes an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. Travel varies depending on geography. The position is first shift and is listed at 40 hours per week.

Requirements

Enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results, acting in the client's best interest.
Collaborates effectively and builds and nurtures strong relationships with key partners and clients across and outside the organization.
Demonstrates passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
At least 5 years of demonstrated experience with sales or bank operations and building, leading, managing, and coaching a team; alternatively, successful completion of the Bank of America Academy-led Market Leadership Development Program.
Identifies solutions for clients based on their needs and resolves problems independently or involves others as needed.
Communicates effectively and confidently and is comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Applies critical thinking and problem-solving skills to meet client needs and escalate issues with urgency as needed.
Follows established processes and guidelines, acts in the best interests of clients and the bank, and adheres to applicable laws and regulations.
Efficiently manages time and capacity.
Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Can work weekends and/or extended hours as needed.
Proficient in computer skills and professional programs, such as Microsoft Office.
Ability to pass compliance requirements.
Minimum education: High School Diploma, GED, Secondary School, or equivalent.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bachelor’s degree in a related field.
Bilingual skills.

Responsibilities

Champions organizational vision and values while executing consistently to drive business results.
Communicates, influences, and leads through change.
Manages time and priorities to maximize impact and reduce variability.
Manages risk, mitigates escalations, and identifies resolutions.
Manages strategic partnerships across the organization.
Drives the client experience.
Demonstrates professionalism, confidence, and respect with internal and external stakeholders to build credibility and trust.
Models an inclusive environment for employees and clients aligned with company Great Place to Work goals.
Demonstrates process knowledge, operational excellence, and innovation through simplicity, data-based decision-making, and continuous improvement.
Communicates enterprise decisions, purpose, and results, connecting them to team strategy, priorities, and contributions.
Ensures appropriate risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
Provides inspection, coaching, and feedback to motivate, differentiate, and improve performance.
Manages expenses and budgets in alignment with objectives and makes sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by prioritizing, inspecting, and appropriately delegating team work.
Attracts, recruits, and retains an effective sales and operations team.
Interprets performance results, identifies opportunities to drive success, and holds others accountable for results.