Consumer Banking Market Leader- NH Seacoast - Maine Market

Bank of America•Bedford, TX

7d•Onsite

About The Position

At Bank of America, the Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics to improve the client experience, deepen and grow client relationships, and ensure operational excellence at the market and financial center levels. It works across the organization to develop business knowledge and foster one-team partnership to achieve results. The role champions the organization’s vision and values, leads through change, manages priorities and risk, builds strategic partnerships, and drives the client experience. It also requires professionalism and the ability to establish credibility and trust with internal and external stakeholders. The position may include associate management responsibilities, including coaching and developing employees, managing processes and risk, communicating enterprise decisions, stewarding finances, building talent, and delivering business outcomes. Bank of America describes its workplace as committed to an in-office culture, with attendance requirements and role-specific flexibility. The role is first shift and is listed at 40 hours per week. Travel varies depending on geography.

Requirements

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborate effectively, getting things done and building and nurturing strong relationships with key partners and clients across and outside the organization.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Have 5+ years of demonstrated experience with sales or bank operations and building, leading, managing, and coaching a team, or have successfully completed the Bank of America Academy-led Market Leadership Development Program in lieu of this experience requirement.
Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet client needs and escalate issues as needed with a sense of urgency.
Follow established processes and guidelines in daily activities, act in clients’ and the bank’s best interests, and adhere to applicable laws and regulations.
Attract, recruit, and retain an effective sales and operations team.
Manage time and capacity efficiently.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Be flexible to work weekends and/or extended hours as needed.
Travel as required; travel varies depending on geography.
Be proficient in computer skills and professional programs, such as Microsoft Office.
Be able to pass compliance requirements.
Minimum education: High School Diploma, GED, Secondary School, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bachelor’s degree in a related field.
Bilingual skills.

Responsibilities

Manage a team comprised of Financial Center Managers and Relationship Managers.
Drive local strategies and tactics surrounding the client experience, deepening and growing relationships, and operational excellence at market and financial center levels.
Work across the organization to develop business knowledge and cultivate one-team partnership to achieve results.
Champion organizational vision and values while consistently executing to drive business results.
Communicate, influence, and lead through change.
Manage time and priorities to maximize impact and reduce variability.
Manage risk, mitigate escalations, and identify resolutions.
Manage strategic partnerships across the organization.
Drive the client experience.
Demonstrate professionalism, confidence, and respect with internal and external stakeholders to build credibility and trust.
Model an inclusive environment for employees and clients.
Demonstrate process knowledge, operational excellence, innovation, data-based decision-making, and continuous improvement.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy, priorities, and contributions.
Ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
Inspect, coach, and provide feedback to motivate employees, differentiate performance, and improve results.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength for roles across the organization.
Deliver results by prioritizing, inspecting, and appropriately delegating team work.