Consumer Banking Market Leader - Indianapolis Market

Bank of America•Indianapolis, IN

1d•Onsite

About The Position

At Bank of America, the Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics to improve client experience, deepen and grow relationships, and ensure operational excellence across the market and financial centers. It works across the organization to build business knowledge and foster one-team partnerships to achieve results. The position champions the company’s vision and values, leads through change, prioritizes work for impact, manages risk and escalations, builds strategic partnerships, and drives client experience. It calls for professionalism, confidence, and respect in interactions with internal and external stakeholders. The role may also include associate management and related responsibilities, including coaching and feedback, talent development, financial stewardship, operational improvement, communication of enterprise priorities, and delivery of business outcomes. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. Weekend or extended-hours work may be needed, and travel varies by geography.

Requirements

At least 5 years of demonstrated experience with sales or bank operations and building, leading, managing, and coaching a team; alternatively, successful completion of the Bank of America Academy-led Market Leadership Development Program.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client’s best interest.
Ability to collaborate effectively and build and nurture relationships with key partners and clients inside and outside the organization.
Passion, commitment, and drive to improve clients’ financial lives.
Ability to identify solutions based on client needs and resolve problems independently or involve others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical thinking and problem-solving skills, including escalating issues with urgency when needed.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently and handle complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to work weekends and/or extended hours as needed.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to pass compliance requirements.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bachelor’s degree in a related field.
Bilingual skills.

Responsibilities

Manage a team of Financial Center Managers and Relationship Managers.
Drive local strategies and tactics for client experience, relationship growth, and operational excellence at market and financial center levels.
Work across the organization to develop business knowledge and cultivate partnerships to achieve results.
Champion organizational vision and values to drive business results.
Communicate, influence, and lead through change.
Manage time and priorities to maximize impact and reduce variability.
Manage risk, mitigate escalations, and identify resolutions.
Manage strategic partnerships across the organization.
Drive the client experience and build credibility and trust with stakeholders.
Model an inclusive environment for employees and clients.
Apply process knowledge, operational excellence, innovation, data-based decision-making, and continuous improvement.
Communicate enterprise decisions, purpose, and results and connect them to team strategy and priorities.
Ensure appropriate risk discipline, controls, and culture, including identifying, escalating, and debating issues.
Inspect, coach, and provide feedback to motivate employees and improve performance.
Manage expenses and budgets in alignment with objectives.
Assess talent and build bench strength across the organization.
Prioritize, inspect, and delegate team work to deliver business outcomes.
Attract, recruit, and retain an effective sales and operations team.
Interpret performance results, identify opportunities, and hold others accountable for results.
Follow established processes and guidelines and applicable laws and regulations.