Consumer Banking Market Leader - Charlotte Market

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, the Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics for the client experience, growing and deepening client relationships, and operational excellence across the market and financial centers. The position works across the organization to build business knowledge and foster one-team partnerships in pursuit of shared results. The role champions organizational vision and values, leads through change, manages priorities and risk, develops strategic partnerships, and drives the client experience. It calls for professionalism and credibility when engaging with internal and external stakeholders. Depending on the assignment, the role may also manage associates and carry people-management responsibilities, including coaching, talent development, budget stewardship, risk discipline, and delivery of business outcomes. Bank of America describes its culture as inclusive and caring, with a commitment to Responsible Growth and teammate wellness. The company supports an in-office culture for collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This position is first shift and is listed as 40 hours per week. Travel varies by geography.

Requirements

At least 5 years of demonstrated experience in sales or bank operations and in building, leading, managing, and coaching a team; alternatively, successful completion of the Bank of America Academy-led Market Leadership Development Program.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client's best interest.
Collaborates effectively and builds and nurtures relationships with key partners and clients inside and outside the organization.
Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Ability to identify solutions based on client needs and resolve problems independently or engage others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills, including escalating issues as needed with urgency.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to pass compliance requirements.
Proficiency with computers and professional software programs, such as Microsoft Office.
Minimum education: High School Diploma, GED, Secondary School, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bachelor’s degree in a related field.
Bilingual skills.

Responsibilities

Champion organizational vision and values while executing consistently to drive business results.
Communicate, influence, and lead through change.
Manage time and priorities to maximize impact and reduce variability.
Manage risk, mitigate escalations, and identify resolutions.
Manage strategic partnerships across the organization.
Drive the client experience.
Demonstrate professionalism, confidence, and respect with internal and external stakeholders to build credibility and trust.
Manage a team of Financial Center Managers and Relationship Managers, and potentially other associates.
Model an inclusive environment for employees and clients.
Demonstrate process knowledge, operational excellence, innovation, data-based decision-making, and continuous improvement.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy and priorities.
Ensure risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
Inspect, coach, and provide feedback to motivate employees and improve performance.
Manage expenses and budgets in alignment with objectives.
Assess talent and build bench strength across the organization.
Deliver business results by prioritizing, inspecting, and appropriately delegating work.
Attract, recruit, and retain an effective sales and operations team.
Interpret performance results, identify opportunities, and hold others accountable for results.
Work flexibly on weekends and/or extended hours as needed, and travel as required by geography.