Consumer Banking Market Leader - Charlotte Market

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, the Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics for client experience, relationship growth and deepening, and operational excellence across the market and financial centers. It works across the organization to develop business knowledge and foster one-team partnerships to achieve results. The role champions the organization’s vision and values, communicates and leads through change, prioritizes time to maximize impact, manages risk and escalations, builds strategic partnerships, and drives the client experience. It requires professionalism, confidence, and respect when engaging internal and external stakeholders. The role may include managing associates. Managerial responsibilities include fostering opportunity and inclusion; maintaining process knowledge, operational excellence, and data-informed improvement; communicating enterprise decisions and priorities; establishing risk discipline and controls; coaching and managing performance; stewarding expenses and budgets; developing talent and bench strength; and delivering business outcomes through prioritization, inspection, and delegation. The position is based within Bank of America’s in-office culture, with expectations shaped by role responsibilities and business needs. Weekend or extended-hours work may be needed, and travel varies depending on geography.

Requirements

Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships with partners and clients inside and outside the organization.
Passion, commitment, and drive to improve clients’ financial lives.
At least 5 years of demonstrated experience with sales or bank operations and building, leading, managing, and coaching a team; alternatively, successful completion of the Bank of America Academy-led Market Leadership Development Program.
Ability to identify client solutions based on needs and resolve problems independently or involve others as appropriate.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical thinking and problem-solving skills, including escalating issues as needed with urgency.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently, handle complexity, prioritize, delegate, and execute in a fast-paced environment.
Flexibility to work weekends and/or extended hours as needed.
Willingness to travel; travel requirements vary depending on geography.
Proficiency with computer skills and professional programs such as Microsoft Office.
Ability to pass compliance requirements.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bachelor’s degree in a related field.
Bilingual skills.

Responsibilities

Manage a team of Financial Center Managers and Relationship Managers.
Drive local strategies and tactics for client experience, deepening and growing relationships, and operational excellence at market and financial center levels.
Work across the organization to develop business knowledge and cultivate partnerships that support collective results.
Champion organizational vision and values to drive business results.
Communicate, influence, and lead through change.
Manage time and priorities to maximize impact and reduce variability.
Manage risk, mitigate escalations, and identify resolutions.
Manage strategic partnerships across the organization.
Drive the client experience and build credibility and trust with internal and external stakeholders.
Model an inclusive environment for employees and clients.
Promote process knowledge, operational excellence, simplicity, data-based decision making, and continuous improvement.
Communicate enterprise decisions, purpose, and results and connect them to team strategy and priorities.
Ensure risk discipline, controls, and culture support identification, escalation, and discussion of issues.
Inspect, coach, and provide feedback to motivate employees and improve performance.
Manage expenses and budgets in alignment with objectives.
Assess talent and build bench strength across the organization.
Prioritize, inspect, and delegate team work to deliver business outcomes.
Attract, recruit, and retain an effective sales and operations team.
Interpret performance results, identify opportunities, and hold others accountable for results.
Follow established processes and guidelines, applicable laws, and regulations.