Consultant II, Professional Services - Digital and Retail Payments
About The Position
The Consultant II, Professional Services role helps shape and build new ways to onboard clients to FIS products and services. The position supports innovation in employee workflows and seamless, digital-first client experiences, with a focus on FIS digital banking and retail payment solutions. The role documents platform and agentic requirements, develops a deep understanding of Professional Services and client configuration options, and champions standard and automated ways of working to improve process velocity and reduce friction. The position is hybrid, with three days in-office and two days virtual.
Requirements
- Experience creating, prioritizing, and communicating functional business requirements for development teams.
- Experience working as part of a team responsible for designing and deploying complex enterprise-wide solutions.
- Excellent communication skills and the ability to respond quickly to questions and deliverable needs within tight timelines and turnaround times.
- Experience working with agile software practices.
Responsibilities
- Create functional requirements for platform and agentic capabilities supporting employee and client processes for FIS configuration products, including digital banking and retail payment solutions.
- Partner with FIS engineering to document and create solutions that improve operational efficiency in Professional Services processes.
- Advocate for and champion practical, common-sense solutions that enable lean process methodologies.
- Help improve and modernize employee and client experiences, with a focus on client self-service capabilities.
Benefits
- Opportunities to make an impact in fintech
- Internal career growth opportunities
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
