Digital Payments Specialist

First Bank•Troy, NC

20h

About The Position

The Digital Payments Specialist processes incoming and outgoing wire and ACH transactions across multiple digital payment systems, ensuring accuracy, regulatory compliance, and timely service. The role reviews transaction instructions and payment data, researches and resolves exceptions, performs OFAC, BSA, and fraud-related reviews, enters data, and posts debits and credits to appropriate accounts. The specialist also supports internal and external customers, coordinates with business units and vendors, and maintains complete records and reports. The position handles callbacks for suspicious online wire transactions and wire transactions exceeding $250,000, escalating cases to Risk when warranted. It supports daily, monthly, and quarterly operational responsibilities, required transfers and balancing, audit and examination requests, system testing and updates, and conversions and acquisitions as assigned. The specialist must complete required annual compliance training and follow corporate policies and applicable laws and regulations. Wire Room employees are designated as essential employees and must be able to access the office or VPN during inclement weather or disasters, as defined by the Bank’s BCP. The work takes place in a professional office using standard office equipment. Physical demands include vision, hearing, speech, dexterity, visual concentration, and the ability to stand, walk, sit, and use hands and fingers. A valid driver’s license is required. The position requires attention to detail, discretion, sound judgment, self-control, diplomacy, and effective interaction with coworkers and customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least two years of banking or financial services experience, including firsthand experience processing wire operations, ACH origination operations, or both.
Business- or financial-industry-related educational experience through in-house training, formal school, or financial-industry curriculum.
Intermediate knowledge of Bank operations and operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate computer terminal and personal computer skills, including word processing, spreadsheets, and specialty software.
Exceptional verbal, written, and interpersonal communication skills, with the ability to carry out instructions using common sense and instruct personnel.
Working knowledge of wire and ACH operations and applicable requirements, including AML, BSA, OFAC, UCC Article 4A, and ACH rules.
A valid driver’s license.
Ability to work the hours and days required to complete the essential functions as scheduled.
Ability to pay close attention to detail, work as a team member, interact effectively with coworkers and customers, exercise self-control and diplomacy, and use discretion and appropriate judgment.
Ability to meet the stated physical demands, including vision, hearing, speech, dexterity, visual concentration, standing, walking, sitting, and use of hands and fingers.
Ability to access the office or VPN during inclement weather or disasters, as defined by the Bank’s BCP, as an essential Wire Room employee.

Responsibilities

Process incoming and outgoing payment transactions accurately across multiple digital payment systems.
Extract payment files from online banking systems and upload them to the appropriate wire-processing systems according to established procedures.
Review transaction instructions from internal bank partners and online banking customers for accuracy, OFAC and BSA compliance, and potential fraud.
Complete data entry and post debits and credits to the appropriate demand deposit and general ledger accounts.
Ensure payment processing complies with departmental policies, applicable banking regulations, and industry standards, including AML, BSA, UCC Article 4A, and ACH rules.
Complete callbacks for suspicious wire transactions flagged in online banking and escalate cases to Risk when warranted.
Complete callbacks for wire transactions over $250,000.
Respond to customer and internal-team inquiries regarding payment orders, research requests, and confirmations.
Coordinate with the Bank, third-party vendors, technical personnel, and other business units to investigate issues, communicate status, and support timely resolution.
Complete assigned daily, monthly, and quarterly responsibilities accurately and on schedule using knowledge of Bank operations.
Complete daily transfers required by agencies associated with wire processing and transfers needed for balancing.
Maintain complete and accurate documentation of wire-processing activities and provide requested records to auditors and examiners.
Prepare and distribute required statements and operational reports accurately and within established deadlines.
Participate in conversions and acquisitions as assigned.
Test and validate new or modified functionality supporting wire-system software releases and updates.
Complete required annual compliance training and adhere to corporate policies, procedures, and applicable federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Adhere to Service Excellence standards and promote their implementation with peers and supported associates.
Perform other duties as required.